If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket with us for further assistance.
Problem: You are trying to activate the WPML plugin on your website but are unable to do so. The button to modify the certificate or unsubscribe is missing from the plugin's commercial tab. Solution: 1. First, ensure that your hosting provider whitelists the following domains to allow WPML to connect properly:
wpml.org
cdn.wpml.org
api.wpml.org
api.toolset.com
cloudfront.net
2. Temporarily deactivate all plugins except WPML to check if there is a conflict causing the issue. Make sure to back up your database before proceeding. 3. For more detailed guidance, refer to our FAQ on connection issues at WPML Plugin Cannot Connect to WPML.org.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
Problem: Since June 21, 2024, the client has been trying to automatically translate three pages into English and German, despite having sufficient credits, the translation process remains incomplete. Solution: If you're experiencing a similar issue, we recommend trying the following steps: 1. Attempt to replicate the issue on a staging site. If the issue does not occur there, proceed to the next step on your live site. 2. Deactivate the following plugins: - Head, Footer and Post Injections - Font Awesome 3. For one of the problematic pages, follow these steps: - Edit the page in the default language. - Add "V2" to the title and update it. - Remove the "V2" and update the page again. - Navigate to WPML-> Translation Management - Select the page and send it to translation. - Go to WPML-> Translation Management-> Translation Basket and complete the process. - Finally, go to WPML-> Translations and translate the page.
This solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where the URL parameter '?lang=en' remains in the URL after setting up redirections using Rank Math on a site under development. The expected URL was 'https://www.bassetti-group.com/en/', but the actual result is 'https://www.bassetti-group.com/en/?lang=en'. Solution: We analyzed the situation and found that the redirection to 'https://www.bassetti-group.com/en/?lang=en' is handled by Rank Math, and this behavior is not related to WPML. Visiting 'https://www.bassetti-group.com/en/' does not redirect further, which aligns with WPML's expected behavior. We also noticed that the client does not have WPML SEO installed. We recommend installing WPML SEO to enhance compatibility with Rank Math by helping it recognize the language settings more accurately. Since this issue is related to Rank Math's functionality, we advise contacting Rank Math's support for further assistance.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us.
Problem: You are developing a site using WPML for translations and encountering issues where translated pages do not display the correct layout, style, or theme, particularly in the English version. This problem persists even after clearing the cache with WP-ROCKET. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Navigate to WPML -> Settings -> Custom Fields Translation. 2. Click on 'Show system fields'. 3. Look for any items named with 'css', 'style', or 'styling'. 4. Set these items to 'Copy' or 'Copy Once' if they are not already set. 5. Make a minor modification to the main language version of the home page (even an extra space is sufficient) and save. 6. Edit the translation using the WPML Advanced Translation Editor and save it. Check if the styling appears correctly in the second language after these adjustments. If this does not resolve the issue, it might be necessary to provide temporary access (wp-admin and FTP) to your site for further investigation. Ensure you back up your site files and database before providing access. For more details on privacy and security, please visit: our privacy and security policy.
This solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client attempted to change the URL format on their WordPress website to differentiate between languages (e.g., https://www.example.com/fr/ for French and https://www.example.com/en/ for English), but encountered an issue where changing the URL would always redirect to the homepage of the default language. Solution: We recommended the client to check for potential conflicts with other plugins by following these steps: 1. Deactivate all plugins except for WPML CMS. 2. Temporarily switch to a default WordPress theme, such as Twenty Twenty-One. This process helps determine if another plugin or the theme is causing the issue with the URL format. We also advised the client to back up their database before performing these tests.
If the problem persists or if this solution is not applicable due to updates or different circumstances, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please do not hesitate to open a new support ticket at WPML support forum.
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