nataliyaN-2

Problem:

You are trying to assign 20,000 credits for auto-translation in WPML on a development site, but the credits are not appearing in the plugin.

Solution:

We recommend following these steps to resolve the issue:

1. Ensure you have a full backup of your site.
2. Visit your WPML account page at https://wpml.org/account/sites/
3. Delete the existing key for the site that is experiencing the issue.
4. Navigate to Plugins > Add New > Commercial tab in your WordPress dashboard.
5. Click on "Unregister WPML from this site" and refresh the page.
6. Click on "Get a key for this site" and copy the newly generated code.
7. Return to Plugins > Add New > Commercial tab and register the site with the new key.
8. Check if the credits now appear as expected.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.