Problema: O cliente estava tentando traduzir endpoints do WooCommerce de inglês para português, mas eles não estavam sendo criados na tradução de strings. Solução: Primeiro, atualizamos o WPML e o String Translation para as versões mais recentes disponíveis. Após a atualização, testamos a página de encomendas em português e francês, e ambas estavam funcionando corretamente. Recomendamos que o cliente teste novamente, mas em modo privado para evitar o risco de visualizar uma versão com cache e verificar se o problema foi resolvido.
Se a solução apresentada não for relevante para o seu caso, seja porque está desatualizada ou porque não se aplica à sua situação, sugerimos que abra um novo ticket de suporte. Recomendamos também que verifique os problemas conhecidos, confirme a versão da correção permanente e certifique-se de que instalou as versões mais recentes dos temas e plugins.
Problem:
Clients reported that product variations were not visible when changing the language, despite all attributes being translated.
Solution:
First, ensure that the "Adjust IDs for multilingual functionality" option is enabled. You can find this by navigating to WPML > Languages > Make themes work multilingual. Enabling this option should make the variation swatches appear in other languages.
Next, check if Object Cache is activated by going to Settings > Object Caches. If it is, try disabling it, as it may interfere with the display of variations in different languages. If you need to keep Object Cache enabled, try translating one product with the cache turned on to see if the issue persists.
If these steps do not resolve the issue or if the solution provided here is outdated or not applicable to your case, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
Problem: The client is inquiring about whether WPML cookies are essential or functional and whether they should add all WPML cookies to their cookie manager or just the ones that appear in their console. They also asked for the duration of specific cookies:
_icl_visitor_lang_js
and
wpml_browser_redirect_test
, which they can't find in their console. Solution: If you're experiencing confusion regarding WPML cookies, we recommend you to include only the essential cookies that WPML uses to function properly. WPML stores only essential cookies, and there are no optional cookies that you can activate or deactivate. All cookies listed in our documentation are important for the proper functioning of WPML.
Regarding the specific cookies
_icl_visitor_lang_js
and
wpml_browser_redirect_test
, if you don't see them in your console, it's likely because you do not have the "Browser language redirect" function active on your site. If you decide to use this feature in the future, you can find more information about setting it up here:
Problem: The client is unable to create a redirect from a URL containing an accented character to a URL without the accent. Solution: We recommend encoding the special character in the URL and using a relative path for the old URL. The correct redirect rule in the .htaccess file should look like this:
Problem: When loading a product list in the backend, product tags and categories appear in English, French, Spanish, and Portuguese, with languages mixed instead of only in Portuguese, the default language. Solution: If you're experiencing mixed languages in your product list within the backend, we recommend you try the following troubleshooting steps after ensuring a full site backup. 1) Navigate to WPML>>Support page, and click on the Troubleshooting link. 2) On the Troubleshooting page, in the *Clean up* section, click on the following options one by one, waiting for confirmation of processing after each: - Clear the cache in WPML - Remove ghost entries from the translation tables - Fix element_type collation - Set language information - Fix WPML tables collation - Assign translation status to duplicated content - Fix terms count - Fix post type assignment
3) Visit WooCoomerce>>WooCommerce Multilingual>>Categories
4) Click on the Sync button at the bottom of the screen
