Problem: The client was unable to access the WPML > Translations page, and the translation queue was not loading correctly, showing around 18,000 pending translation jobs. Additionally, there was an issue with adding new WooCommerce product categories, which resulted in an 'Empty Term' error even with simple category names/slugs. Solution: We addressed the translation queue issue by opening a new support ticket specifically for that problem to keep the discussion focused and clear. For the WooCommerce product category issue, we recommended checking the WPML taxonomy/term tables and WooCommerce product_cat language data as the creation of product categories seemed to be blocked or corrupted by taxonomy/language handling. We also suggested disabling certain plugins and performing WPML troubleshooting actions such as setting language information, fixing terms count, synchronizing post taxonomies, and clearing the WPML cache.
If you're experiencing similar issues, we recommend trying the steps mentioned above and ensuring that all plugins and themes are updated to their latest versions. For detailed guidance, you can check the related known issues at https://wpml.org/known-issues/. If the problem persists or if the solution provided here becomes outdated or irrelevant to your case, please do not hesitate to open a new support ticket at WPML support forum.
