Problem: The client reported two issues: first, when switching from a Portuguese property page to an English one, the slug does not update, only the domain name changes. Clearing the WPResidence Cache resolves this issue temporarily. Second, in the translated version of a property, the featured image incorrectly appears as the first image in the slider, which does not happen in the English version. Solution: For the first issue regarding the slug not updating, we recommend clearing the WPResidence Cache as a temporary fix. However, for a more permanent solution, it might be necessary to check the WPML language configuration settings or update the WPML plugins to ensure they are handling URL changes correctly. For the second issue with the featured image appearing first in the slider in the translated property, we suggest creating a new property and translating it to see if the problem persists. This can help determine if the issue is with the specific property or a general problem with the settings. If the issue continues, reviewing the image display settings in WPML and the theme might be necessary.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: If you're experiencing issues where images do not copy in order or do not copy at all when translating properties, and you've already tried using Settings>Media Translation without success, the issue might be related to caching. Solution: We recommend the following steps to resolve the image order issue: 1. Edit and resave the property in the original language. 2. Translate the property into the desired language. 3. Log into your WordPress admin panel using incognito mode. 4. Clear the WPResidence Cache. This should correct the image order in the translated version. If these steps do not resolve your issue, or if the solution seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, if you need further assistance, please open a new support ticket at WPML support forum.
Problem: You are trying to display images on your website in a second language using WPML, but the images are not showing up on the site or in the preview. However, they open normally when clicked in the library. Solution: If you're experiencing this issue, we recommend checking if your website is loaded over HTTPS but trying to load images over insecure HTTP. Modern browsers block such content for security reasons. Here's how you can fix this: 1. Navigate to Settings → General in your WordPress dashboard. 2. Ensure that both the WordPress Address (URL) and the Site Address (URL) are set to use 'https://' instead of 'http://'.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
