Problem: You have inserted HTML code on your website and noticed that it can be translated in the WPML Advanced Translation Editor on one site but not on another, despite similar settings. Solution: We recommend the following steps to potentially resolve this issue: 1. Edit the page in Elementor and remove any CSS from the HTML widget, leaving only the HTML markup. 2. Move the CSS to your theme’s custom CSS area or another appropriate location, if available. 3. Update the page. 4. Open the translation again and check the results. If the behavior remains the same, the only supported option for translating the HTML content is to disable the WPML Translation Editor for that page and translate it directly in the Elementor editor. For more detailed guidance, please visit Using Different Translation Editors for Different Pages.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: Each time the client updates translations, the HTML Elementor widget reverts to its original language. Solution: If you're experiencing this issue, we recommend using the WordPress Editor instead of the WPML Translation Editor for translating HTML content. The WPML Translation Editor is primarily designed for text translation and does not handle HTML code effectively. In the WordPress Editor, you can insert the HTML you want for any language, independent of the original page.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is experiencing issues with displaying different images for different language versions of their site. They have successfully uploaded and displayed an image in the Romanian and English versions but are unsure how to manage this for other languages or use different images for each language version. Solution: 1) To address the issue of displaying the same or different images across various language versions, we recommend the following steps: - Ensure that the page is fully translated into the desired languages. This includes completing the translation job for each language. - For displaying different images in different languages, navigate to WPML > Media Translation. More details can be found here: Media Translation Guide. 2) If parts of the page should not appear in languages other than Romanian, consider disabling the WPML editor for this page or all pages and make the changes manually using the WordPress or Elementor editor. This allows for manual control over layouts, images, and text in different languages.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML Support Forum for further assistance.
Problem: The client was unable to see the URL slug for translation in the WPML translator and also had issues with translating a newly added photo. Solution: 1. For the URL slug issue, we suggested the client to make a small change to the page title and save it, then click to re-translate. This should make the slug appear for translation. If the slug still does not appear, it might be hidden in the Advanced Translation Editor (ATE). In this case, click the cog icon in the top-right corner while translating and ensure that links are enabled for translation. 2. Regarding the photo translation, we recommended opening a new support ticket specifically for that issue, as it might require detailed attention.
If this solution does not resolve your issue or seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is unable to see a newly added photo in WPML Media Translation and is unsure how to translate it. Additionally, the client expressed confusion about not receiving email notifications for support replies. Solution: We discovered that the default translation settings for Media were incorrectly set to 'Not translatable'. To resolve this, the client should: 1. Verify why the Media translation setting was changed to 'Not translatable' and check if other settings were altered. 2. Change the setting back to 'Translatable' to ensure images function correctly with WPML, as this setting allows WPML to duplicate the database entry for each language. 3. Translate the images via WPML → Media Translation. FPlease note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: If you're seeing images in your media gallery multiple times, possibly once for each language, and if you're unable to find the settings for translating URLs which you usually see in the WPML translator, here's what we recommend. Solution: For the issue of images appearing multiple times in the media gallery, this might be related to how WPML handles media translation. We recommend checking your WPML Media settings to ensure that the option to duplicate media for translations is configured according to your needs. Regarding the URL translation settings not appearing, this could be due to a temporary issue or a change in the WPML version. We have opened a new ticket specifically for this issue, which you can follow here: https://wpml.org/forums/topic/split-slug-not-available-for-translation/
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us.
