Problem: The client reported that on their Dutch (NL) page, translations were not appearing, and the 'Load More' button was not functioning, whereas these features were working correctly on the English version of the site. Solution: We first confirmed that all plugins, especially WPML Multilingual & Multicurrency for WooCommerce, were updated. We then requested the client to create a staging site using the WP Staging plugin to avoid affecting the live site. After further investigation by our 2nd-tier support specialists, it was discovered that custom code in the functions.php file of the child theme might be causing the issue. We set up a sandbox site and asked the client to install the parent theme, Ekko, to continue with the troubleshooting.
If this solution seems outdated or not applicable to your case, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client is unable to see products in the translated categories despite translating the category from the default to another language. The categories appear empty. Solution: First, ensure that all WPML plugins are updated to the latest versions. This includes WPML Multilingual CMS, WPML SEO, Advanced Custom Fields Multilingual, WPML Multilingual & Multicurrency for WooCommerce, and WPML String Translation.
If updating does not resolve the issue, follow these steps: 1. Go to a product in the default language, edit it, and update. 2. Access the translation editor for the product and update it in the translated language. This should place the product correctly in the translated category.
If you have multiple products and languages, consider these bulk actions: - Use the WPML Translation Dashboard to filter by products, select all, and send for automatic translation. This will incur a small credit cost. - Alternatively, use the bulk select and quick edit options under Products to update multiple products at once.
These steps should help in ensuring that products appear correctly in their respective translated categories.
If these solutions do not work or seem outdated, or if they do not apply to your specific case, please visit our support forum to open a new ticket. We also recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: You might be encountering two issues: 1) Automatic translation process gets stuck, and you're unsure if you need to keep the Translation Dashboard open for it to continue working. 2) A fatal error occurs when using a custom script to import products into WooCommerce, specifically an undefined function error related to WPML. Solution: For the automatic translation issue, it should run in the background without needing the Translation Dashboard to remain open. If it doesn't, please contact us for further assistance. For the fatal error, follow these steps: 1. Navigate to
Please ensure to back up your database and website before making these changes.
If these solutions do not resolve your issues or seem irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, do not hesitate to open a new support ticket for personalized assistance.
