Problem: The client's account was accidentally charged €100.00 for 195,000 automatic translation credits due to an unintended full-site re-translation on a staging copy, not the live site. The staging copy shared the same site key/credit pool as the live site, causing the 'Translate Everything Automatically' feature to activate unintentionally. Solution: We discussed the client's proposal to exchange the mistakenly used credits for a complimentary license renewal with our team. We approved this suggestion and proceeded to extend the client's subscription for an additional year in lieu of reversing the charge.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: You are experiencing an issue where the logo link on your multilingual WordPress website redirects correctly in the primary language but redirects to the blog page instead of the translated homepage in the secondary language. Solution: We found that the problem was due to a translated string (
admin_texts_show_on_front
) that should not have been translated. To resolve this, you should delete the translation of this string. After doing so, the homepage should open correctly in the secondary language.
If this solution does not apply to your case, or if it seems outdated, we recommend checking the related known issues and verifying that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
The client is developing a website using WPML and needs to switch the primary language from English to Swedish but encountered errors during the process.
Solution:
If you're experiencing similar issues when trying to change the primary language in WPML, we recommend following these steps:
1) Navigate to WPML>>Languages in the left sidebar. 2) In the "Site Languages" section, click on "Change default language". 3) Select your new default language from the list. 4) Click 'Save Changes'. 5) Go to Settings>>Permalinks and resave the settings.
If the problem persists or the solution seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket for further assistance at https://wpml.org/forums/forum/english-support/.
