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Overview of the issue
Some glossary entries are missing from the interface and cannot be re-created or re-imported.
The system throws a warning that the entries already exist, yet:
- They are not visible under WPML > Translation Management > Translation Tools > Glossary
- They cannot be used inside the Advanced Translation Editor (ATE)
Workaround
If you have a previously exported glossary CSV that contains the problematic entries:
- Open the CSV file.
- Change all values under the “kind” column from general to name.
- Re-import the CSV in WPML > Translation Management > Translation Tools > Glossary.
- Ensure “Overwrite existing terms” is checked during import.
If you don’t have a previously exporter the CSV:
- Open a support ticket and provide the URL of the site that contains the problematic entries
- Provide a reference term with the problem
- We will prepare a fixed CSV that you can then import in WPML > Translation Management > Translation Tools > Glossary
- Ensure “Overwrite existing terms” is checked during import.
I can’t see any terms in the glossary. When I click on “Glossary”, I get the message: “No entries match your search, try expanding your search criteria.” However, I believe the terms are there, because when I try to add them again, I get the message: “This term already exists and can be edited in the table. Please add a new term.”
Hello,
Please open a support ticket so we can help you out: https://wpml.org/forums/forum/english-support/
Regards,