Problem: If you've just purchased credits and assigned them to your site, but upon refreshing, the credits still display as zero. Solution: We recommend following these steps to resolve the issue: 1. Visit https://wpml.org/account/sites/ and delete the existing site key, then generate a new one. 2. In your WordPress dashboard, go to Plugins → Add New. 3. Open the Commercial tab. 4. Click Unregister WPML. 5. Register WPML again using the new site key.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: WPML was unable to copy your site's translations, translation memory, and glossary to this new URL. Solution: If you're experiencing this issue, we recommend you watch this instructional video: https://kommodo.ai/recordings/SxSjoC14ovHvoQ286diP. Next, please follow these steps: 1. Ensure you are logged into wpml.org. 2. Navigate to
WordPress Dashboard > Plugins > Add New > Commercial (Tab)
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problema: El cliente ha cambiado la URL de su sitio de desarrollo a producción y enfrenta problemas para recuperar sus créditos de WPML. Según el panel de su sitio web, tiene 2.000 créditos, pero según el panel de WPML, tiene 12.000. Además, el cliente menciona que no puede recuperar los créditos en varias webs y tiene dudas sobre los créditos en las renovaciones. Solución: Los 2.000 créditos mencionados son créditos promocionales otorgados gratuitamente al registrar el sitio y, por lo tanto, no son transferibles ni reembolsables. Si estás experimentando problemas similares o si la información proporcionada aquí no resuelve tu problema, te recomendamos revisar los problemas conocidos y verificar que tienes instaladas las últimas versiones de los temas y plugins. Si el problema persiste, te sugerimos abrir un nuevo ticket de soporte en nuestro foro de soporte.
