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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 1 replies, has 0 voices.

Last updated by Kor 2 weeks, 2 days ago.

Assisted by: Kor.

Author Posts
October 28, 2025 at 11:37 am #17525807

hounOC

Background of the issue:
I am trying to ensure that the images and excerpts on my source product page and translated product pages are consistent. The site I need help with is hidden link.

Symptoms:
The images on the source product page and translated product pages are not the same. Additionally, the removed excerpt on the source product page still appears on the translation page.

Questions:
How can I synchronize images between the source and translated product pages using WPML?
Why does the removed excerpt still appear on the translated page, and how can I fix it?

October 29, 2025 at 1:58 pm #17529747

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. Based on the explanation and screenshots that you've shared with our chat bot, I'm not so sure what's going on there.

I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

The topic ‘[Closed] Images and excerpt not updated’ is closed to new replies.