It is not working correctly on the Contact Us page. only

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue where the translation of the 'Contact Us' page using WPML Advanced Translation Editor is stuck at 93% completion, with no visible errors or missing content.
Solution:
To resolve this, we recommend the following steps:
1. If you wish to translate pages independently:
- Disable the WPML Translation Editor for the page from the Languages metabox.
- Click on the secondary language pages icon to open it in the default WP Editor.
- Click on the "Translate Independently" button.
2. To complete the translation using Advanced Translation Editor:
- Enable the WPML Translation Editor for that page.
- Open the Spanish language page in Advanced Translation Editor.
- Click on the settings icon from the top right corner of the page.
- Choose the Previous version of ATE temporarily.
- Complete the translation of the two attributes.
- Switch back to the new version of ATE and press the 'Complete Translation' button.

This should allow you to complete the translation of the contact page in the Spanish language. For issues related to translating button URLs, please refer to a separate support ticket: https://wpml.org/forums/topic/button-link-translation-issues/

If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at https://wpml.org/forums/.

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Tagged: ATE

This topic contains 8 replies, has 2 voices.

Last updated by Noman 2 months, 1 week ago.

Assisted by: Noman.

Author	Posts
October 12, 2024 at 8:20 am #16281735
hitenP	Background of the issue: I am facing an issue with my website's WPML Advanced Translation Editor. I have translated the Contact Us page, but it shows as 93% complete. I have thoroughly checked but couldn't find any errors or missing content in the translation editor. Link to a page where the issue can be seen: hidden link Symptoms: The translation of the Contact Us page is stuck at 93% complete, and the remaining 7% is not translating. There are no visible errors being displayed. Questions: Could you please help me resolve this? How should I proceed with providing admin access for further investigation?
October 13, 2024 at 9:37 am #16282861
Noman Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for contacting WPML Support. Could you please follow the below steps and see if this resolves the issue: 1. Please take a backup of your site first for safety reasons. 2. Go to WPML >> Support >> Troubleshooting page and press the below buttons: - Synchronize local job ids with ATE jobs - Synchronize translators and translation managers with ATE 3. Please try the below procedure: 3.1. Open the default language page in Edit mode. 3.2. Make a small change, for example, add a space or + sign in your page/post title. 3.3. Update the page by pressing the “Update” button. 3.4. Now, please remove that small change that did in step #3.2. 3.5. Update the page again. 3.6. Now, please try to open the translated page in WPML Translation Editor and see if this resolves the issue. Please let me know the results, Thank you
October 14, 2024 at 7:18 am #16284178
hitenP	Hello i have complated both process but issues still there if you require admin panel then I can provide to you
October 14, 2024 at 9:41 am #16284864
Noman Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thanks for trying those steps. To take a closer look at this issue, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue. Your next answer will be private, meaning only you and I can access it. === Please backup your database and website === ✙ I would additionally need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is essential. Thank you
October 17, 2024 at 10:56 am #16299621
hitenP	Please check attached image i forgot to attached New threads created by Noman and linked to this one are listed below: https://wpml.org/forums/topic/button-link-translation-issues/
October 17, 2024 at 3:54 pm #16301359
Noman Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for providing the login details. However, after entering the credentials, I'm being prompted for a 2FA code, which I don’t have access to. Would it be possible to temporarily disable the 2FA until we resolve this issue? This will allow me to log in and debug the problem. Thank you for your cooperation!
October 18, 2024 at 5:31 am #16302653
hitenP	Hello disable the 2FA please check now
October 20, 2024 at 4:45 am #16307873
Noman Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Sorry for the delay, I was off during the weekend (Friday-Saturday). Thanks for disabling the 2FA. I’m debugging this issue on your site and will get back with an update soon. Thank you for your cooperation
October 20, 2024 at 8:40 am #16308142
Noman Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	I Opened the default language contact page in Edit mode and noticed that the secondary language pages are set as duplicate of the original page as you can see in the attached screenshot. Translate Pages Independently: So, to translate independently, I followed the below steps: 1. Disabled the WPML Translation Editor for that particular page from Languages metabox. 2. Click on the secondary language pages icon to open up in default WP Editor. 3. Click on the “Translate Independently” button as you can see in the attached screenshot. Translate with ATE: To complete the translation using Advanced Translation Editor, I followed the below steps: 1. Enabled the WPML Translation Editor for that particular page. 2. Opened the Spanish language page in Advanced Translation Editor. 3. Click on the settings icon from top right corner of the page. 4. Choose the Previous version of ATE for a moment. 5. Completed the two attributes translation as you can see in the attached screenshot. 6. Switch back to the new version of ATE and pressed the Complete Translation button. Now, I’m able to complete the contact page translation in Spanish language. - For translating the button URL’s issue, it’s a different issue and will be handled separately as per our support policy. I've created a new ticket for this at: https://wpml.org/forums/topic/button-link-translation-issues/ Please let me know if this resolves the issue or if you need further assistance. Thank you