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This topic contains 3 respuestas, has 2 mensajes.

Last updated by Diego Pereira hace 1 año.

Assigned support staff: Diego Pereira.

Autor Publicaciones
octubre 6, 2018 a las 5:45 pm

sebasO

Hi:
almost every time I try to enter in my site, it shows a blank page. admin works, I can do everything. But the site is not visible. If I deactivate wpml plugin, I update navigator and then I activate wpml again, then it the site is visible again. But after a while, it happens again!
I'm working in two more sites which use the same theme, similar content and same wpml version and I don't have this problem.

URL de (mi) sitio web donde aparece el problema: hidden link

octubre 8, 2018 a las 9:14 pm #2797335

Diego Pereira
Supporter

Languages: Inglés (English ) Español (Español ) Portugués, Brasil (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello @sebaso, welcome to the WPML support Forum!

Usually a white screen is related to a 500 error. See more details and how to solve the issue here: https://wpml.org/faq/500-error/

Please also enable WP_Debug on your website, it will display more details about the error: https://wpml.org/documentation/support/debugging-wpml/

If the issue persist, please enable wp_debug and send us a screenshot of the error.

All the best,
Diego

octubre 10, 2018 a las 10:00 am #2803736

sebasO

Hi Diego: I'm sorry I didn't write before you checked the ticket. I found a solution on my own: I activated debug mode in config.php and I found a php message error which I solved updating theme.

Thanks anyway.
Regards,
Inés

octubre 10, 2018 a las 12:37 pm #2804260

Diego Pereira
Supporter

Languages: Inglés (English ) Español (Español ) Portugués, Brasil (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hi there, I'm glad to hear that the issue is solved ?

Please contact us if you need our help in the future with WPML. We will be more than happy to help.

Cheers,
Diego