Este es el foro de soporte técnico de WPML, el plugin multilingüe de WordPress.

Todas las personas pueden leerlo pero solo los clientes de WPML pueden ingresar comentarios. El equipo de WPML responde en el foro 6 días a la semana, durante 22 horas por día.

This topic contains 8 respuestas, has 2 mensajes.

Last updated by magiP hace 2 meses, 2 semanas.

Assigned support staff: Noman.

Autor Publicaciones
julio 30, 2019 a las 8:26 pm

magiP

Estoy tratando de: Configurar el plugin para empezar a traducir la web

URL de (mi) sitio web donde aparece el problema: hidden link

Yo esperaba ver: Asistente de configuración

En vez de eso, obtuve: No podemos avanzar en el asistente de configuración

julio 31, 2019 a las 4:34 am #4311441

Noman
Supporter

Languages: Inglés (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. I am going to reply this in English, if you still need Spanish support please let me know.

=== Please backup your database and website ===

It seems you have just installed WPML plugins and configuring WPML first time on this site and do not have any translated data yet. So you can fix this issue by removing WPML and all its data completely from database.
To do so:
1. Please go to WPML >> Support >> Troubleshooting (the link is at the bottom of the support page). >> There, click on “Reset and deactivate WPML” >> then Delete the plugin.

OR

- If you face any issue in accessing WPML >> Support >> Troubleshooting page then please go to *_options database table and delete the ‘icl_sitepress_settings’ entry. This caused WPML to start over with set up.

2. After deleting all WPML data and WPML related plugins then please install WPML plugins again and I hope now you will not face any issue.

This issue usually happens due to some corruption in the database, if you are installing WPML first time in this site and you see some database tables starting with <srtong>icl_</srtong> even after reset, please also delete those tables and try reinstalling WPML.

Here is doc for more details:
https://wpml.org/faq/how-wpml-reset-works/

3. If still issue persists, please check for a possible theme and plugin conflict. To do that you can switch back to any default theme (e.g. Twenty Seventeen theme), Disable all plugins except WPML and see if this issue goes away with default theme and only WPML activated?

Thank you

julio 31, 2019 a las 5:58 pm #4317191

magiP

I found that the problem is caused by Learnpress plugin. Is there any way to make this plugin to work so we can use WPML along with Learnpress. We really don't want to change our LMS plugin because we have all our courses created and we ant to use WPML because we paid for it.

Can you give us some solution?

julio 31, 2019 a las 6:35 pm #4317279

magiP

Here is the debug information right after installing and activating WPML, I hope you can find what is causing this issue:

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agosto 1, 2019 a las 10:33 am #4320585

Noman
Supporter

Languages: Inglés (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

To take a closer look on this issue, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue.

Your next answer will be private which means only you and I have access to it.

=== Please backup your database and website ===

✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important.

Thank you

agosto 1, 2019 a las 11:53 am
agosto 1, 2019 a las 5:11 pm #4324405

Noman
Supporter

Languages: Inglés (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thanks for login details. I have logged in to your site and found out that there was some CSS conflict between Learnpress and WPML that causing this issue. When we activate Learnpress plugin then ‘Next/Previous’ buttons goes transparent from WPML setup wizard. So that I have temporarily deactivated Learnpress plugin and configured WPML and then activated learnpress again and now both plugins working perfectly fine. Could you please check and confirm?

Thank you

agosto 1, 2019 a las 7:23 pm #4324907

magiP

Thank you Noman. It's weird because I did try that, but the behaviour of the plugins after re-activate Learnpress was a little bit wierd, but I think that I managed to translate part of the homepage and a widget succesfully. I will keep this ticket open because I still have to try to translate a course page tomorrow.
If everything goes right I will send you some feedback and close this ticket.

Thanks a lot for the help!

agosto 2, 2019 a las 11:27 am #4329455

Noman
Supporter

Languages: Inglés (English )

Timezone: Asia/Karachi (GMT+05:00)

Ok sure, please take your time 🙂

Usually we handle one issue per ticket, but if you post here I can also split the issue into a new ticket to save your time.

Thank you, have a great weekend.

agosto 3, 2019 a las 12:11 pm #4334475
magiP

We managed to install and translate some pages. But now we are facing another issue. When we translate a course, the main page in spanish doesn't load. We find that it's a conflict with some custom personalizations that an external team made for us. We already ask that team to check it, but I let you the error that the page are displaying in case it sounds familiar and you can give us some quick solution:

<b>Fatal error</b>: Uncaught Error: Call to a member function get_author() on boolean in /home/x15media/staging/1/wp-content/plugins/thim-course-builder/courses-block-2/tpl/lp3/default.php:138
Stack trace:
#0 /home/x15media/staging/1/wp-content/plugins/thim-course-builder/inc/functions.php(232): include()
#1 /home/x15media/staging/1/wp-content/plugins/thim-course-builder/courses-block-2/courses-block-2.php(139): thim_get_template('lp3/default.php', Array, 'courses-block-2...')
#2 /home/x15media/staging/1/wp-includes/shortcodes.php(325): Thim_SC_Courses_Block_2->shortcode(Array, '', 'thim-courses-bl...')
#3 [internal function]: do_shortcode_tag(Array)
#4 /home/x15media/staging/1/wp-includes/shortcodes.php(199): preg_replace_callback('/\\[(\\[?)(thim\\-...', 'do_shortcode_ta...', '[vc_empty_space...')
#5 /home/x15media/staging/1/wp-content/plugins/js_composer/include/helpers/helpers.php(236): do_shortcode('[vc_empty_space...')
#6 /home/x15media/staging/1/wp-content/plugins/js_composer/include/templates/shortcodes/vc_column.php(94) in <b>/home/x15media/staging/1/wp-content/plugins/thim-course-builder/courses-block-2/tpl/lp3/default.php</b> on line <b>138</b><br />

If you want to check, the url of the page is now hidden link

Credentials are still the same.

Thanks a lot for your help!

Los hilos nuevos creados por Noman y vinculados a este se encuentran a continuación:

https://wpml.org/es/forums/topic/when-we-translate-a-course-the-main-page-in-spanish-doesnt-load/