[Resolved] Not translating pages. And error "Unable to retrieve job details."

Hi Dennis,

I can see that you have already tried a few different debugging steps, can you please share with me the Page that is not working, or does it apply for all pages?

I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)

**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **

I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.

NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.

Thank you,
Bobby

Hi Dennis,

Apologies as this should have been communicated, we actually had our dev team investigate this issue after you shared the access details, I am doing some further debugging right now and will be updating you shortly.

Hi Dennis,

We are currently investigating the reported issue; however, we have not yet been able to identify the underlying cause. To assist us in progressing with the investigation, we kindly request access to the relevant error logs, as these will likely provide valuable insight into any issues recorded by the system.

Additionally, the URL you previously shared (hidden link) is currently returning a 404 Not Found error. We would therefore appreciate it if you could provide an alternative URL where the issue is reproducible, so that we may use it for debugging purposes.

Thank you in advance for your cooperation and support.

Hi Dennis,

Thank you very much for sharing the error logs and for providing the additional URLs. We appreciate your cooperation.

After reviewing the logs, we were unable to identify any entries that clearly explain the reported issue. At this time, we are using the page you provided as an example to continue our investigation in greater depth.

We will keep you informed and will notify you as soon as we identify the root cause of the problem or have further updates to share.

Thank you for your patience and understanding.

Hi Dennis,

Please accept our sincere apologies for the delay in resolving this matter. Despite extensive investigation, we have not yet been able to conclusively identify the root cause of the issue.

At this stage, we believe the behavior may be related to an issue we have previously identified when GZIP compression is enabled. We can confirm that GZIP compression is currently active in your Cloudflare configuration (as shown in the screenshot provided), and it is therefore likely that temporarily disabling this setting would resolve the issue.

However, in order to be fully certain and to conduct thorough testing, we would need to obtain a copy of the website for internal testing purposes. Alternatively, you may grant us permission to create such a copy on your behalf. This would allow us to proceed efficiently and work toward a definitive resolution as quickly as possible.

Thank you very much for your cooperation and understanding.

Hi Dennis,

Thank you for granting us permission to create a copy of your website. We can now successfully reproduce the issue and are actively investigating the underlying cause.

While additional time is required to complete the analysis, please be assured that this matter is being treated as a priority. We will follow up with you as soon as we have further updates or a resolution to share.

Thank you for your patience and cooperation.