Smaill issues

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are experiencing issues with parts of your website changing unexpectedly and the logo altering after installing WPML for translating a page from Albanian to English and Italian.
Solution:
If you're noticing changes in your website's widgets or logo after installing WPML, we recommend checking the "Display as Language" option in your widget settings. You have two choices: create separate widgets for each language and assign them accordingly, or use WPML’s String Translation to manage the translations. The latter option will prevent the need to maintain multiple widgets. If these steps do not resolve your issue, or if the solution seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, if you need further assistance, please open a new support ticket at WPML support forum.

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Tagged: Documentation request

This topic contains 15 replies, has 0 voices.

Last updated by Marcel 6 months ago.

Assisted by: Marcel.

Author	Posts
October 17, 2025 at 4:39 pm #17494775
lauraK-16	Background of the issue: I am trying to translate a page from Albanian to English and Italian using WPML. The issue can be seen on this page: hidden link. Symptoms: Some parts of my website have changed without any action on my part, and the logo has changed since I downloaded WPML. Questions: Why have some parts of my website changed without any action? Why has the logo changed since downloading WPML?
October 17, 2025 at 5:35 pm #17494941
Marcel Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: Europe/Vienna (GMT+02:00)	Hi, Could you please describe the exact issues you're experiencing? WPML doesn’t control your default language, so it can’t, for example, change the logo in the default language. Please share a few examples and URLs where the issue occurs so I can take a closer look. Thank you! Best regards, Marcel
October 17, 2025 at 7:39 pm #17495152
lauraK-16	For example this is a part that has changed after I downloaded the wpml.
October 17, 2025 at 7:40 pm #17495181
lauraK-16	This is not my logo this has changed after the installation.
October 17, 2025 at 7:42 pm #17495196
lauraK-16	Can i send you my credentials so you can see it by yourself because I dont know what to do?
October 17, 2025 at 9:07 pm #17495273
lauraK-16	Also how can I translate the services because I am not watching that translation part when I click on edit?
October 18, 2025 at 2:03 pm #17495847
lauraK-16	Please can you focus on the services issue and also how can I translate the footer which is created with widgets?
October 20, 2025 at 8:39 am #17498487
lauraK-16	Also I don´t know why but the media grid on Home, About us, Atty Eda Grimci, Chi siamo and Avv.Eda Grimci is not working at all. So in the default language (Albanian) is working perfectly but in the added languages (English and Italian) is not working and this is not possible because media grid is a deafult widget of WP Bakery. I talked with the templates support and they told me the same thing that this is impossible and is a issued caused by WPML. So can you please help me fix this issue because its very important for my client!
October 20, 2025 at 11:19 am #17499101
Marcel Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: Europe/Vienna (GMT+02:00)	Hi, For example this is a part that has changed after I downloaded the wpml. Please temporarily deactivate WPML after taking a full backup and check if anything changes. Since we don’t control the default language, I can’t confirm that the issue originates on our side. However, there could always be a potential conflict when third-party code is involved. Also how can I translate the services because I am not watching that translation part when I click on edit? You need to acivatte this for your Custom Post Type on WPML -> Settings, please see https://wpml.org/documentation/getting-started-guide/translating-custom-posts/. Widgets can be translated with 2 different methods described here: https://wpml.org/documentation/getting-started-guide/translating-widgets/. Let’s focus on the main issue reported here first. If we need to address anything else, we can open a separate ticket for it. Best Regards, Marcel
October 20, 2025 at 12:43 pm #17499475
lauraK-16	Sorry but I dont get it with those links. I think that I need to give you my credentials so you can enter and help me because I dont understand them 🙁
October 20, 2025 at 1:10 pm #17499634
Marcel Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: Europe/Vienna (GMT+02:00)	Hi, could you please explain where exactly you get stuck when following the links I send you? Let’s start with this step: Go to WPML → Settings → Post Types Translation and look for “Services.” If you can’t find it, it means your site hasn’t properly registered the Custom Post Type. In that case, you’ll need to contact the authors responsible for the product that created that post type. It looks like the plugin (or your theme) might not be following WordPress coding standards. Best regards, Marcel
October 20, 2025 at 1:21 pm #17499677
lauraK-16	Oh thank you for this Go to WPML → Settings → Post Types Translation and look for “Services.” because now I did it right. 🙂 Please help me with the widgets now because I want to translate the footer.
October 20, 2025 at 1:26 pm #17499702
Marcel Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: Europe/Vienna (GMT+02:00)	Great! In the screenshot, you can see the "Display as Language" option. This allows you to set a specific language for the widget. You can either create two separate widgets and assign a different language to each, or translate them via WPML → String Translation — both options will work, you can choose which one you like more. The last one is saving you from maintaining two different widgets. Best regards, Marcel
October 20, 2025 at 2:14 pm #17499937
lauraK-16	Perfect this part is finished successfully too! 🙂 Now the last one can you please help me with the media grid that is not working on the translated pages so in English and Italian? This is happening in every page that has media grid. New threads created by Marcel and linked to this one are listed below: https://wpml.org/forums/topic/translation-of-media-grid-wpbakery/
October 20, 2025 at 3:08 pm #17500192
lauraK-16	Hello are you there?