[Resolved] The Elementor popup layout isn't populated correctly for the translation

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

First of all, sorry for the late reply due to a higher workload. Please edit the translated popup template using Elementor and update it and check if the design is copied correctly.

After that, please clear your site's cache and check the front end.

Best regards,
Osama

Hi,

Thanks for your update. Please let me know the template name and where to check it on the front end.

Also, I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations need to be changed.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

Hi,

Thanks for your patience. Our comptability team has found a workaround for the issue. Please check the following steps:

1- Go to WPML-> Settings-> Custom XML tab
2- Add the following code

<wpml-config>
  <elementor-widgets>    
    <widget name="button">
      <fields>
        <field>text</field>
        <field>__dynamic__>link</field>
      </fields>
    </widget>
  </elementor-widgets>
</wpml-config>

3- Update the header template where the button is added
4- Update the translation using the translation editor
5- Translate the popup ID
6- Save the translation

I've applied these steps to your site. Please check if the English popup works correctly.

Best regards,
Osama