[Escalado a 2º nivel] Traducciones que ya están traducidas - el sistema vuelve a pedir que se traduzcan - sobrefacturaci...

Gracias por su respuesta.

Revisé sus capturas de pantalla y los datos del trabajo. Las traducciones están en su sitio web, pero faltan en la copia del trabajo del editor, que es lo que está provocando las retraducciones. Ya les informé a nuestros desarrolladores sobre esto, incluyendo los ID de sus trabajos.

Dos cosas serían útiles:
(1) ¿Cuándo tradujo por primera vez Semax, PT-141 y DSIP? Una fecha aproximada es suficiente. Me permite recuperar los trabajos originales y compararlos con los del día 22.

(2) Si otro producto pierde su imagen, avíseme antes de retraducirlo. Prefiero verlo cuando esté dañado, y así usted se ahorra los créditos.

Respecto a los créditos, ya lo consulté internamente. Le informaré cuando tenga una respuesta precisa, en lugar de darle una cifra que desconozco.

La mejor manera de investigar esto es con un paquete de Duplicator de su sitio web. Puedes crear uno usando el plugin Duplicator y añadir el enlace de descarga en los campos privados que aparecen a continuación.

Si prefieres no crear el paquete tú mismo, me gustaría solicitar acceso temporal (wp-admin y FTP) a tu sitio para examinar mejor el problema.

Encontrarás los campos necesarios en la sección de comentarios cuando inicies sesión para dejar tu próxima respuesta. La información que introduzcas es privada; solo tú y yo podremos verla y acceder a ella.

Política de privacidad y seguridad
Tenemos políticas estrictas con respecto a la privacidad y el acceso a tu información. Consulta:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

IMPORTANTE
- Por favor, realiza una copia de seguridad de los archivos y la base de datos de tu sitio antes de darnos acceso.
Si no ves los campos wp-admin/FTP, significa que tu publicación y los datos de acceso a tu sitio web serán públicos. No publiques los datos de tu sitio web a menos que veas los campos wp-admin/FTP necesarios. Si no los ves, pídeme que active la opción de privacidad.

La opción de privacidad tiene este aspecto:
enlace oculto

Saludos,
Mohamed

Hi there,

Thank you for getting back to us, and thanks for leaving Snap-8 as it is. That helped.

First, the image repair did not cause the translation marks. I ran the same process on my copy of your site and checked before and after. It creates image records only. It does not flag products and it does not create translation jobs.

What you're seeing is the same problem I described before, showing up on other products. Snap-8 has only ever been translated in the Classic editor. It has never been through the Advanced editor, so there's no memory of it there. That's why the fields come up empty and why it wants to charge you.

On your site 35 products are in that state. Your own screenshot shows the difference: NAD+ has a pencil icon because it has been through the Advanced editor, and Snap-8 has the update arrows because it hasn't.

The part that matters for your question about variants: this is a one-time cost per product, not a recurring one. I checked 450 re-translations on your site. When a product had already been through the Advanced editor, the re-translation cost an average of 279 credits and sometimes nothing. When it had only been in Classic, it averaged 894. So once a product has gone through once, editing it afterward is much cheaper.

A job sitting in the queue doesn't charge you. In your screenshot those Snap-8 jobs say "Take and Translate", which means they're waiting for you. The credits go when the translation actually runs.

One thing I want to check before you spend anything: whether automatic translation is set to run by itself on your site. If it is, edits could start translations without you clicking. Can you go to WPML > Configuración and tell me what the translation mode is set to? That decides whether you can edit your products freely or need to change a setting first.

Hi there,

Thank you for getting back to us.

First, please forget what I said about the Classic editor. I checked your job records and that editor has never been used on your site, not once. I misread something on our side and sent you looking for a decision you never made. That one is on me and I'm sorry.

Second, I went and checked your settings and your account myself, as you asked. You're right that you're being charged for work that was already done. On your Tirzepatida product, our own records show only 35 words actually needed translating, but the job was priced as if it were 358. So this isn't you doing something wrong, and you're not imagining it.

There is one thing you can change today that stops the worst of it. In WPML > Configuración, under Automatic translation, this option is switched on:

"Yes, translate automatically as soon as the Translation Editor opens"

That is why simply opening a job to look at it costs you credits. Set it to "No, wait for me to start the translation" and save. After that you can open anything and check it for free, which should stop the chasing.

The word count problem itself is now with our developers.

Best,
Mohamed