Translating elements on the home page

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to find the words in the strings menu for translating the hero and other elements on their site, which are created using plugins by the theme developers.
Solution:
If you're experiencing issues with translating elements created with the Revolution Slider plugin, we recommend following the steps outlined in our documentation on creating multilingual sliders with Revolution Slider and WPML. You can find the guide here: Creating Multilingual Sliders with Revolution Slider and WPML.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need help, please contact us by opening a new support ticket at WPML support forum.

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Tagged: Documentation request

This topic contains 8 replies, has 2 voices.

Last updated by demetraN 5 months, 1 week ago.

Assisted by: Christopher Amirian.

Author	Posts
June 22, 2024 at 12:37 pm #15785026
demetraN	Background of the issue: I want to translate the hero and all the other elements in the sections below that you see as not translated on my site hidden link. All of the elements are created with plugins by the theme developers. I can't seem to find any of the words in the strings menu. I tried finding an element ID but I couldn't as this is what WPML support did previously on a similar case recently. Symptoms: I can't seem to find any of the words in the strings menu. Questions: Could you please help me translate the hero and all the other elements in the sections below? Could you please help me translate the footer?
June 22, 2024 at 12:42 pm #15785107
Christopher Amirian Supporter Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi there, Would you please provide the debug information to be able to see the setup of your website? https://wpml.org/faq/provide-debug-information-faster-support/ Also the link you provided is under maintenance and I could not see the items and check the HTML code to know how they are created. Finally, you have mentioned that our supporters helped you before. may I have a link to that ticket? Thanks.
June 22, 2024 at 12:57 pm #15785178
demetraN	I also need help to translate some menu buttons and items on the mobile and desktop version, as well as the "Filter" button in the store. They appear in English in the Bulgarian version. I am uploading screenshots with highlights for easier explanation. Thank you, Demetra
June 22, 2024 at 1:01 pm #15785244
demetraN	Hi Christopher, It was in a live chat: 1716563551 . It was on another website we made with the same theme (hidden link). If you cannot view the chat, I could send you the transcription, if possible in a PM. I also removed the Coming Soon page so you should be able to see the website now.
June 22, 2024 at 1:02 pm #15785254
demetraN	I found the link to the chat, here it is: https://wpml.org/forums/topic/wpml-chat-support-ticket-by-demetran-1716563551/
June 23, 2024 at 12:56 pm #15794630
demetraN	I also have the same issue with the checkout page and some elements there. I am guessing the reason I can't find them in the strings translation is the same for all, hence I am adding this to the screenshots as well.
June 24, 2024 at 6:26 pm #15810440
demetraN	Could you please advise on my issues?
June 24, 2024 at 7:21 pm #15810842
Christopher Amirian Supporter Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi Demetra, Let's focus on the original question as having many questions is overwhelming and confusing. I checked the top block sliders and it seems you used the Revolution Slider plugin to create them. The way to translate that is different than the one mentioned in the chat. Please follow the steps below to translate the sliders: https://wpml.org/documentation/plugins-compatibility/creating-multilingual-sliders-with-revolution-slider-and-wpml/ For the other questions about the menu buttons please open up a new ticket and my colleagues will be happy to help. If you still need help for the revolution slider blocks, I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website. It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore. Make sure you set the next reply as private. Thanks.
June 27, 2024 at 4:01 pm #15845332
demetraN	I translated them, thank you for your support, Christopher! I have logged a ticket for the other elements I need help with. I am closing the ticket.