Background of the issue:
I am trying to translate my products on a site that is currently under development using WPML.
Symptoms:
When I translate a product that has stock, the translated version shows a stock of zero, and I can't modify it. Additionally, when I add any of the translated products to the cart, the cart remains empty and doesn't accept the products.
Questions:
Why does the translated product show a stock of zero?
Why can't I modify the stock of the translated product?
Why does the cart remain empty when adding translated products?
1.- Please increase the WP memory Limit. Minimum requirements are 128Mb: https://wpml.org/home/minimum-requirements/
You can add this to wp-config.php to increase WP memory:`
- Add it above the line /* That's all, stop editing! Happy blogging. */
You can double-check the WordPress memory limit in WPML -> Support
2.- Once the WordPress memory limit then follow these steps:
- Edit a product in the original language
- Make a small change in the content of the product, especially in the variations or the price
- Save the changes
- Update the translation
- Flush any cache memory that might exist
- Double-check if the issue has disappeared
Yes, I have edited all the previous products and it worked, but this is not a solution.
Every time I translate a product, I have to open the translated product and make any change for it to get its stock.
I have a huge number of products, and this solution is not practical.
1.- Please share a URL where the issue can be seen.
2.- Share the access credentials to the site in your next message, which I have set private. That way, I will be able to double-check the configuration and reproduce the issue.
3.- Are you creating these products manually or importing them?
Thank you very much for sharing this URL. I was able to reproduce the issue, and to solve it, I had to re-save the product manually in Arabic.
Do you authorize me to activate/deactivate plugins and themes to run further tests to isolate the cause of this issue? If you authorize me, please confirm you have created a full site backup that you can restore if necessary.
As an alternative, you can create a staging site (using WP Staging for free) with a copy of the production site where we can safely run all the tests.
I ran several troubleshooting steps, but the issue persists. Do you authorize me to create a copy of the site to escalate this ticket to our 2nd tier of support?
