Background of the issue:
I am trying to complete the WPML setup wizard, but I am unable to proceed past Step 4, which involves AI Translation. I found a similar issue reported here: https://wpml.org/forums/topic/wpml-set-up-stuck-on-step-4-ai-translation-loading/ and attempted the suggested solutions, but they did not resolve my problem.
Symptoms:
At Step 4 (AI Translation) of the WPML Setup process, the AI translation component appears blank or empty, with no options or content displayed. Consequently, I cannot click the 'Continue' button to proceed to the next step.
Questions:
Why is the AI translation component not rendering at Step 4 of the WPML Setup Wizard?
What steps can I take to resolve the issue and proceed with the setup?
Thank you for contacting WPML Support. Could you please try another browser and see if this resolves the issue.
If the issue persists, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue.
Your next answer will be private, meaning only you and I can access it.
=== Please backup your database and website ===
✙ I would need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is essential.
We have just received a message from the client stating that the website has not been looking good for quite some time. It seems you are currently working on an issue with the WPML plugin activation.
Could you please let us know how much longer this will take?
Unfortunately, it is not acceptable for the client for the site to remain in this state for a prolonged period. Perhaps if the issue cannot be resolved quickly, it would be better to set up a testing environment with an exact copy of the current one for you?
You should be able to configure WPML successfully without the AI configuration step in this version. Once configured, you can then update all WPML plugins to the latest release.
Please confirm once the staging environment is ready or if you prefer to proceed with the workaround on the live site.
Glad to hear everything’s working now! If possible, please share access to a staging site so we can further check and ensure there are no underlying issues.
