Background of the issue:
I am trying to edit my posts and pages in WordPress using the WPML plugin. However, I encounter issues that prevent me from accessing the edit page backend. Additionally, the plugin causes a mix of languages on my translated pages/posts. This issue has occurred a couple of times before. More details can be found here: https://wpml.org/forums/topic/wmpl-automatically-translate-a-layout-part-it-shouldnt-3/. The issue can be seen on this page: hidden link
The support from both Themify and my web host have investigated the case, and they says it is the WMPL plugin that causes the issue.
Symptoms:
I can't edit my posts and pages in WordPress as I get directed to an empty space instead of the edit page backend. The WPML plugin mixes the language on the main site (Danish) with the translated versions (Spanish + English) and shows old versions of the front page with a mix of languages. It also changes the links into the Danish version.
Questions:
Why can't I edit my posts and pages in WordPress?
How can I fix the language mix issue on my translated pages?
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
I would like to request temporary access (wp-admin and FTP) to the website to investigate the issue further.
You can find the required fields below the comments section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it.
IMPORTANT
Please be sure to back up your website and database before granting us access.
If you can't see the "wp-admin / FTP" fields, your post and website credentials will be set to "PUBLIC." DO NOT publish the data unless you see the required wp-admin / FTP fields.
I may need to install a plugin called "All In One WP Migration" to create a copy of the website so I can investigate the issue further.
However, I would also be very grateful if you could provide a staging site or a copy of the website from your server for this purpose.
If you have any questions about creating such a staging site, you can consult your hosting provider. Please note that WPML must also be registered on this staging site at https://wpml.org/account/websites/.
If you are unable to provide such a copy of the website for testing, please let me know on this ticket.
The private reply form looks like this: hidden link
Click "I still need assistance" the next time you reply.
Video: hidden link
Please note that we are required to request this information individually on each ticket. We are not permitted to access any credentials that were not specifically submitted on this ticket using the private response form.
I could have seen the issue, but I could not see any error in the WP log, so not sure what the problem is.
So, I took a copy of your website to further check on my side, and it works fine for me, video:
- hidden link
Can you please check with hosting support for any server log message or similar that could tell us what is wrong? I suspect it is a server configuration/settings causing some problem.
It is really strange. I know that the support at my web hosting could edit backend, using Firefox, but neither the support at Themify or I can edit backend in Chrome and Safari.
I get redirected to an empty page. I have also tried on the staging site, and then I get an error message. I have attached screen shots of both.
And I have contacted the hosting support for server log, and I will return to you as soon as they reply
I am still waiting for the hosting to reply, but please note, that they allready have looked into the issue a week ago, and they couldn't find any server configuration/settings that sould cause the issue.
What Themify and I have tried is to deactivate WMPL plugin, and then the issue dissapear, so it must be the plugin that is causing the issue.
Yes, it works fine when WPML is disabled, but as said weird thing is that it works fine on another server, as I have shared in my video.
That is why I suspect something is causing this problem. Since it is the same website and it works fine on another server. If it were solely WPML's fault, issue would happen on another server also.
Let's wait for hosting and for server error logs (make sure they check for this), and then we can proceed next.
It is better and not safe to share your hosting panel access. Please check if you can for server error logs, not WordPress error logs, or as said above, contact hosting support.
If possible, you can also try to test your website on another hosting/server to see if it works fine there.
