[Closed] WPML Multilingual CMS is preventing my klarna insite message to work

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

1) First of all, sorry for the late reply due to a higher workload. Could you please update your WordPress core, active plugins, and the theme to the newest version? You can find the latest version of WPML plugins here. (https://wpml.org/account/downloads/)

2) I've checked the mentioned and test products, and the Klarna message appeared correctly. (Kindly check the attached screenshot)

Would you please let me know if the issue is fixed?

Thanks for your cooperation

Regards,
Osama

Hi,

I would need to request temporary access (WP-Admin and FTP)
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed

Your next answer will be private, which means only you and I can access it.

❌ Please backup your database and website ❌

✙ I would need your permission to de-activate and re-activate Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Thanks for your cooperation

Regards,
Osama

Hi,

1) Thanks for the access details. Could you please let me know where to change the message in the dashboard?

2) I've deactivated WPML but couldn't see the message. Could you please let me know if there is an option I need to turn on to see the message?

Thanks for your cooperation

Regards,
Osama

Hi,

1) I've deactivated all the plugins except the active plugins on the attached screenshot, and I can see the message when I'm not logged in.

Could you please check the product from a different browser or a private window?

2) Could you please let me know where to edit this message?

Thanks,
Osama

Hi,

I've deactivated WPML, and I couldn't see the message. Kindly don't activate WPML and check if you can see the message whether you are logged in or not.

I really appreciate your cooperation

Regards,
Osama

Hi,

Thanks for your feedback. Finally, after some debugging steps, I think the multi-currency feature in WooCommerce Multilingual causes this issue.

I've disabled the feature temporarily. Could you please check the product and let me know if you can see the banner correctly?

If you can confirm that it's working correctly, please login to this sandbox site and add the same banner so I can consult our compatibility team. (hidden link)

Thanks for your cooperation

Regards,
Osama

Hi,

Thanks for confirming the issue. I'll consult our 2nd tier supporters regarding this issue and update you as soon as I get their reply.

Thanks for your cooperation and patience

Regards,
Osama