This thread is resolved. Here is a description of the problem and solution.
Problem: The client is experiencing recurring issues with language switching on the home page using the WPML plugin. Solution: We resolved the issue by setting the Home menu item to a Home link. We then sent the Navigation Menu for translation from the WPML >> Translation Management page. After completing the translation in Advanced Translation Editor (ATE), the correct home menu item link now displays in both languages. We recommend the client to check and confirm if the issue is resolved.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues and verify that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket here.
This is the technical support forum for WPML - the multilingual WordPress plugin.
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Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: Europe/Madrid (GMT+02:00)
Hi,
before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process.
The language switcher remains to hidden link. There is a 301 redirect active:
>>> <em><u>hidden link</u></em>
> --------------------------------------------
> 301 Moved Permanently
> --------------------------------------------
Status: 301 Moved Permanently
Code: 301
Server: nginx
Date: Wed, 18 Jun 2025 07:06:41 GMT
Connection: close
Vary: accept, content-type, cookie
Location: <em><u>hidden link</u></em>
X-ac: 34.hhn _atomic_ams MISS
Server-Timing: a8c-cdn, dc;desc=hhn, cache;desc=MISS;dur=773.0
Alt-Svc: h3=":443"; ma=86400
>>> <em><u>hidden link</u></em>
Please ensure the page for Arabic is not saved as a draft.
Thank you for contacting WPML Support. Sorry for having this issue again, to take a closer look at this issue, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue.
Your next answer will be private, meaning only you and I can access it.
=== Please backup your database and website ===
✙ I would need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is essential.
Thanks for providing access to your site. I just visited the home page and switched to Arabic language and it works correctly for me as you can see in the attached screenshot.
Could you please try to clear your browser cache or please let me know if I missed something?
Thanks for the additional details. I set the Home menu item to Home link as you can see in the attached screenshot, then send the Navigation Menu for translation from WPML >> Translation Management page, and completed the translation in ATE and now it shows the correct home menu item link in both languages.
Hello there and thanks for the help! It works well now. But the problem is it always happens from time to time why is that? Althought i made sure to translate the navigation everytime but no luck
Thank you for the updates. Noman is currently on vacation, so I will be handling this ticket in the meantime.
Does the issue occur randomly? I just checked in different browsers, and the "الخوارزميات المتقنة" and "الرئيسية" links are showing the correct URL: hidden link
If you are still having problems, please try the following steps. After that, please check again and let us know if the issue still exists.
- Clear all types of caches (browser, server, and plugin-level if applicable).
- Go to Settings >> Permalinks and click Save Changes to flush the rewrite rules.
