Problem: The client is trying to translate sentences on their website using WPML but needs assistance with locating and translating the correct strings. Solution: We recommend trying two methods to resolve this issue: Method 1: Navigate to WPML > String Translation and at the bottom of the page, check the option "Look for strings while pages are rendered." Then, visit the front end of a page where the string is displayed, and return to WPML > String Translation to search for that string. Method 2: If the strings are not found in WPML > String Translation, they might be included as admin text strings. You can find the typical process for translating these strings here: Translate Admin and Settings Strings Related documentation can be found here: Finding Strings that Don't Appear on the String Translation Page Please note, if the strings originate from outside of WordPress, WPML will not be able to detect or translate them.
If this solution does not apply because it is outdated or not relevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: The client wants to add a new language to their site using WPML without duplicating images, ensuring that the images are available in the new language. Solution: We recommend the following steps to ensure images are not duplicated when adding a new language: 1. Navigate to WPML > Settings in your WordPress dashboard. 2. Scroll to the Media Translation section. 3. Make sure the options for duplicating media are unchecked to prevent image duplication. 4. Click the Start button under the "Translate existing media in all languages" option to synchronize existing images across all languages without creating duplicates.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
