Problem: You are facing issues with images not synchronizing across translations on your website, and featured products disappearing in translations, showing 'Sorry, nothing to see here...' instead of 'Utvalda Produkter'. Solution: We recommend checking the settings on your primary language product page. Ensure that the following options are enabled: - Duplicate uploaded media from original - Duplicate featured image from original
You can locate the settings on the product editor sidebar > Language > Media attachments
After enabling these settings, make minor changes to the product and retranslate it. This should help in copying the featured image over to the translated language product. For a visual guide on how to adjust these settings, you can refer to this screen recording: Screen Recording.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is experiencing issues with viewing category and product pages in the Norwegian language on their WooCommerce site after following previous advice. The images aren't synced across languages, which might be causing the problem. Solution: We recommend the following steps to resolve the image synchronization issue: 1. Navigate to WPML > Support > Troubleshooting. 2. In the Cleanup section, select "Products" from the dropdown and click the "Synchronize Post Taxonomies" button. 3. Go to WooCommerce > WooCommerce Multilingual > Status tab, scroll down and click the "Troubleshooting" link. 4. Select the options as shown in this screenshot and click "Start". 5. After the process finishes, clear your site and browser caches, and check again. If the issue persists, navigate to WPML > Settings, scroll down to the Media Translation section, select the options shown in this screenshot, and click on Start. Clear the caches again and verify the results.
If these steps do not resolve your issue, or if the solution seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
