Problem: The client is unable to see their account to assign themselves as a translator in WPML, despite being an admin. Solution: If you're experiencing this issue, we recommend the following steps: 1. Navigate to Products > All Products in your WordPress dashboard. 2. Click on "Screen options" at the top right of the screen and ensure that the "Language" option is enabled. 3. Look for translation icons next to each product in the list at Products > All Products, which allow direct access to translations. 4. Alternatively, you can access the translation editor directly from the right sidebar of the WordPress Editor while viewing the original product.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is unable to update WPML plugins from the WordPress dashboard because the automatic update doesn't work, and they cannot select the correct site. Solution: 1. Navigate to WP > Plugins > Add New > Commercial Tab and click the Check for updates button. Then, check for any outdated WPML plugins and update them. 2. If the issue persists, go to the Commercial Tab, generate a new sitekey from your account dashboard at https://wpml.org/account/sites/, and replace the existing one by clicking the Unregister the sitekey link at the top right corner. Then, try updating the WPML plugins again.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is developing a site using WooCommerce and WPML Multicurrency plugin, with two currencies set: CZK for the Czech Republic and € for Slovakia, each with different VAT rates. The issue arises when the manually set price for € is only applied if the billing address is in the Czech Republic. If the billing address is in Slovakia, a lower price is used due to the different VAT rates. Solution: The issue was identified as related to WooCommerce's tax calculation rather than the WPML or WCML plugins. The tax calculation works as follows: - For the Czech Republic, the price of €23 includes a 21% VAT, calculated by dividing the total price by 1.21 to get the original price without VAT. - For Slovakia, the original price is then recalculated with a 20% VAT, resulting in €22.8. This behavior is consistent regardless of whether WPML or WCML plugins are enabled or disabled. The client was advised that this is a standard WooCommerce functionality based on the tax settings for each country.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket for further assistance.
