Problem: The client is trying to translate the text of a Product Enquiry button but cannot find the string in the WPML String Translation.
Solution: 1. Go to WPML-> Theme and plugins localization, select your theme/plugin, and scan. 2. Navigate to WPML-> String Translation. 3. Click on the "Translate texts in admin screens »" link. 4. Search for the required strings. 5. Select the strings you want to translate. 6. Click on the "Add to String Translation" button. 7. Return to String Translation by clicking on the "« Return to String Translation" link. 8. Translate the strings, clear your site's cache, and then check the front end.
If this solution does not apply to your case because it might be outdated or not relevant, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum.
Problem: The client needed to translate the submit button in Contact Form 7 but couldn't find where to do it. Solution: We provided the client with a custom search URL to find existing support tickets that address the same issue:
The solution provided in the first two tickets from the search results should help resolve the issue. We asked the client to let us know if the issue was resolved by following the steps shared by our colleagues.
Please note that the solution might be irrelevant due to being outdated or not applicable to your case. If so, we recommend opening a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum.
Problem: The client was unable to find where to translate text on a WooCommerce shop page, which was added through the Title widget from the Themerex addons. Solution: We suggested that since Themerex addons are not included in our list of compatible plugins, the widget might not support translation, which could be why the content is not available for translation. We recommended following the steps provided in a previous support ticket that addressed a similar issue:
If you're experiencing this issue, we recommend trying the steps mentioned in the provided link. However, please note that the solution might be irrelevant due to being outdated or not applicable to your case. If the problem persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket with us.
Problem: The client needed to translate a button in the menu area of the Finnish version of their website, which was created with Elementor and associated with the "Themerex Addon" plugin. Solution: We informed the client that the "Themerex Addon" plugin is not listed in our directory of compatible plugins, which may result in the lack of integrated translation support for its widgets. We suggested that the client ensures translation support is integrated for these widgets. We provided documentation on how to register page builder widgets for translation: https://wpml.org/documentation/support/language-configuration-files/how-to-register-page-builder-widgets-for-translation/ We also recommended that the client could ask the plugin developer to join WPML's Go Global program: https://wpml.org/documentation/support/go-global-program/ Furthermore, we provided a solution to add translation support for Elementor widgets using our tool, which simplifies the process of registering custom widgets. We directed the client to our documentation for registering custom Elementor widgets for translation: https://wpml.org/documentation/related-projects/wpml-compatibility-test-tools-plugin/registering-custom-elementor-widgets-for-translation/ We encouraged the client to reach out if they needed further assistance.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you're still experiencing issues, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket for personalized assistance: https://wpml.org/forums/forum/english-support/
Problem: The client is unable to find strings to translate in the footer area 4 widget on their website.
Solution: 1. Ensure a backup of the website is taken for safety reasons. 2. Update the WPML plugins to the latest version by following the steps provided in the WPML support forum thread. 3. After updating, translate the widget by: - Navigating to WPML >> String Translation page. - Clicking on the Translate texts in admin screens » link at the bottom. - Searching for the required string. - Selecting the string and clicking on the Add to String Translation button. - Returning to String Translation and adding the translation. For more details, refer to the documentation on translating texts in admin screens. 4. If the widget still does not show the correct translation, add the following Custom XML Configuration to WPML >> Settings > Custom XML Configuration section:
