Problem: The client reported that when creating a post, the category 'News' was not appearing in the URL as expected. Instead of the URL being formatted as
. This issue persisted even after creating a new category and deactivating WPML. The client also noted that there were categories in a mix of languages and that deleting content did not resolve the issue.
Solution: We asked the client to confirm if the issue with the category not appearing in the URL persists when WPML is temporarily disabled. This is to determine if the problem is related to WPML or if it's a general issue with the website's permalink settings.
If you're experiencing a similar issue, we recommend checking if the problem occurs with WPML deactivated to isolate the cause.
It could be a third-party plugin that removes the category from the URL. For example, RankMath SEO can do this.
If the issue is related to WPML, please ensure that you have the correct URL format set in WPML's language URL format settings. Additionally, verify that your permalink settings are configured correctly.
Please note that the solution provided here might be outdated or not applicable to your case.
If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket with us.
Problem: 1. The client was unable to delete the French language from their site. 2. When creating a post, the category "News" was not appearing in the URL as expected.
Solution: 1. We recommended enabling the debug.log to identify the issue with deleting the French language. This involves adding the following lines to the wp-config.php file:
define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
With these settings, any errors will be saved to a debug.log file in the /wp-content/ directory. For more detailed instructions, we provided a link to the WPML documentation on debugging: Debugging WPML.
2. For the issue with the category URL not appearing, we opened a new support ticket to address the problem separately and to assist other users who might encounter a similar issue. We provided the link to the new ticket: WPML support forum topic.
Please note that the solution provided might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket in our forum.
Problem:.
The client was trying to recover translation credits after deleting a website registered with WPML.org, thinking that the credits would automatically transfer to another site.
It was identified that the client's site was registered on WPML.org with "http", while the actual site URL is with "https". This discrepancy is the cause of the problem, as the site URL must be the same for a correct registration.
