Problem: The client was unable to launch the WPML Advanced Translation Editor for the blog page, while it worked for other pages. Solution: We recommended changing a specific setting in WPML. Here are the steps we suggested: 1. Navigate to WPML -> Settings. 2. Change the option in 'Editor for translations previously created using Classic Translation Editor' to 'Advanced Translation Editor'. This adjustment ensures that all translations for the blog page open with the Advanced Translation Editor and display correctly on the front end.
If this solution does not resolve your issue, or seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket at WPML support forum.
Problem: You are trying to create new layouts in your Divi library and translate them using WPML, but the translation process is stuck at 'in progress' status, preventing you from completing your pages. Solution: We initially resolved the issue by setting the correct values for the translations of the et_pb_layout post in the site's database, and resetting all posts that were stuck in the 'In progress' state. Upon revisiting, we confirmed that the problem no longer persists, and all layouts show as translated without getting stuck, even when edited. Please check your site to confirm that the translations are completing as expected.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client reported that the Main Menu disappeared from the WordPress admin area but was still visible on the frontend. After using WP Menu Sync, the Main Menu reappeared in the admin area, but two Main Menus appeared on the frontend in the secondary languages. Solution: We identified this as a known issue related to WP Menu Sync and the translation of custom menu items. You can read more about this issue here. We recommend editing the menus directly in the affected languages (French, Catalan, and Portuguese) to correct the duplication. Before making any changes, please ensure to back up your entire site (both files and database).
If this solution does not apply to your case, or if it seems outdated, please check for related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If issues persist, we highly recommend opening a new support ticket for further assistance.
