Problem: The client was experiencing an issue where, after completing a translation using the Advanced Translation Editor, the status icon would continue to spin indefinitely, and the completed translation would not reflect on the public site.
Solution: First, we asked the client to provide their Automatic Translation account ID from WPML > Support > Troubleshooting. Then, we requested the client's site credentials to investigate the issue without deactivating plugins or changing the theme.
Upon review, we found that the UUID on the client's site did not match the one on our server. We updated the UUID on the client's site to resolve the issue. We also advised the client to go to WPML > Translation Management > Jobs tab, cancel the job, and re-translate the page with the Advanced Translation Editor to ensure everything is in sync.
If you're experiencing a similar issue, we recommend checking your Automatic Translation account ID and ensuring that your site's UUID matches the one on our server. If you're unsure how to proceed or if the problem persists, please don't hesitate to open a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the solution provided here is outdated or not applicable to your case, please contact us for further assistance by opening a new support ticket in the WPML support forum.
Post save/update takes a long time when WP Media is enabled
Solution:
- IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website.
- Go to "WordPress Dashboard > Plugins > Add new > Commercial (tab)".
- Click the "Check for Updates" button.
- Update WPML and its addons there.
