Problem: The client reported that the featured image and attribute images were not displaying on the translated version of a WooCommerce product, although they appeared correctly in the original version.
Solution: We identified two separate issues causing the image display problems:
1) For the product images: - Open the product for editing in the default language. - Switch to Croatian from the top admin bar to load the translation within the WordPress editor. - Add or update the product images (featured and gallery) and then update.
2) For the variation images:
- First, we adjusted a setting in WPML -> Settings -> Custom Term Meta Translation for the field "st-image-swatch" from 'don't translate' to 'Copy'.
- Navigate to Products -> Attributes in the default language. - Click "Configure terms" for the attribute "Barva". - After loading the terms, switch to Croatian from the top admin bar. - Click "Quick edit" for a term missing the image. - Simply click "Update Barva" without making any changes to the term. Repeat the last two steps for each term needing this fix.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
Problem: The client reported an issue with the Croatian version of a WooCommerce product page showing an ERR_TOO_MANY_REDIRECTS error and having a URL with double slashes. Additionally, the featured image and attribute images were not displaying on the translated product page.
Solution: We advised the client to first take a full backup of their site and database. The steps included: 1) Checking in String Translation for the problematic URL and correcting it for the Croatian translation. We also suggested running the process to scan and auto-adjust links under WPML -> Settings -> Translate link targets. 2) Deactivating all plugins except for WPML, String Translation, WooCommerce, and WCML to check if the issue persists. 3) Switching to a standard theme like 2024 or 2021 to rule out theme-related issues. 4) Re-activating plugins one by one to identify any conflicts, and then switching back to the original theme to check for issues.
Alternatively, client found that plugin SEO press was causing the url to look like this, resetting the plugin fixed the issue.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is unable to translate the WooCommerce integration on the checkout page, even though it appears translated in WPML's String Translation. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Edit the
// Ensure translation here 3. Save the file. 4. Navigate to WPML -> String Translation. 5. Enable the "Auto register strings for translation" option. 6. Visit the checkout page in the default language. 7. Disable the option. 8. Search for the string in String Translation. 9. You should see it twice, please translate both strings. 10. Clear the cache and check the translated checkout page.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: In the Spanish version of a multilingual webshop, the client is unable to set display conditions in Elementor for the Spanish category 'JUEGO TABLAS'. Despite the taxonomy hierarchy being synchronized, only Slovenian categories are available for selection. Solution: We discovered that the issue was due to the use of an outdated 'Products' widget in Elementor, which was deprecated since version 4.1.3. We recommended switching to the 'Products Grid' widget. After making this change, the client should verify if the translated archive displays correctly by checking the front end.
If this solution does not resolve the issue or seems outdated, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: The client is unable to see the URL ACF field for translation on their website. Solution: We identified that the URL type field was set to 'Copy' under the 'Same fields across languages' option in the ACF groups. To enable translation for this field, the client needs to switch the translation option of the 'Dodatno mize' field group to 'Expert' mode. For more details on default settings and how to switch to Expert mode, please refer to the following documentation links:
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
