Problem: The client is trying to change the button label from 'Book now' to 'Add to Cart' and translate it to German ('Zum Warenkorb hinzufügen') using WooCommerce Bookings. Despite modifying the functions.php file and using WPML to scan and translate the string, the German translation does not appear on the products. Solution: We recommended the client to ensure that the custom code in functions.php is correctly using the WPML translation function. Here is the code snippet that should be used:
We also suggested reproducing the issue in a new WordPress installation to determine if the problem is specific to the client's site or a general issue. If the problem persists, it might be necessary to review the theme or plugin compatibility or other specific configurations on the original site.
If this solution does not resolve the issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are experiencing issues with the Classic Editor interface on your WordPress site when editing pages that use Elementor. The interface is inconsistent across different pages, and Elementor sections are being lumped into one block on some pages. Solution: We recommend making a small change to the page using Elementor, such as adding a space at the end of a sentence. After making this change, check if the Classic Editor interface displays the content broken into different sections as expected. This approach helped resolve the issue on the homepage, and it might work for other pages experiencing the same problem.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are experiencing an issue where the English version of the 'portfolio' section on your WordPress site automatically redirects to the Italian version, and these pages are not accessible. Solution: We recommend checking the translation settings for the 'portfolio' slug in WPML > Settings. It appears that the 'portfolio' slug was not translated, which is necessary as you cannot use the same slug in both languages. If you find that the slug is indeed not translated, please proceed to translate it to ensure that each language version of your site uses a unique slug.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket with us for further assistance.
Problem: If you're experiencing issues with the resume limit being incorrectly calculated as four times the desired amount due to WPML language settings, this might be due to the way the resume count function is coded in the WP Job Manager - Resume Manager plugin. Solution: We recommend modifying the
resume_manager_count_user_resumes
function within your plugin files. Specifically, us the workaround in the following comment:
This modification ensures that the resume count only includes original language posts, excluding translations, thus providing an accurate count per user. Take note, that the author is informed and will implement this fix in a future version of the plugin. If this solution does not resolve your issue or becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are experiencing a bug with CSS on translated pages using WPML and Elementor. After regenerating CSS and clearing the cache, the CSS issue alternates between the original and translated languages. Solution: The issue arises because you are translating pages manually, which means WPML won't synchronize the styles. We recommend updating the shortcode to reference the translated template. For instance, change
[elementor-template id="1686"]
to the ID for the translated template. For more details on manual translation and its impact, you can check the WPML documentation here: WPML Documentation.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if the problem persists. You can do so here: WPML Support Forum.
Problem: You want to translate a page from German to French, but when you try to add a translation, the translation editor does not open, and instead, the general WP editor is displayed. Solution: To activate the translation editor, follow these steps: 1. Edit any content (post, page, etc.) in the original language. 2. Go to the right column -> Language block -> Select the 'Translation Editor' option. 3. In the pop-up window, select the desired scope of the change. 4. Save the changes.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client was unable to see the translated product description in WPML, which appeared blank instead of showing the expected text. Solution: 1. We recommended the client to edit the product in the original language, make a small change to the description, save these changes, and then update the translation to see if the issue resolves. 2. If the description was added in a non-standard way, we requested more details on how it was added. 3. We advised creating a full backup and updating all outdated plugins to ensure they weren't causing the issue. 4. Upon further inspection, we discovered that HTML and CSS embedded within the product description were causing the visibility issue. We removed the HTML from the product description in the secondary language, which resolved the problem.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is experiencing an issue where the translation counter in WPML does not reach 100%, preventing the saving or completion of translations. This is accompanied by a spinning wheel at the bottom of the text on two posts. Solution: We recommend trying to switch to the older version of the Advanced Translation Editor by clicking on the cog wheel icon in the top right corner to see if this resolves the issue. If the problem persists, we may need to examine the website more closely. For this, temporary access (WP-Admin and FTP) to a test site where the problem has been replicated would be required. It is crucial to ensure that you have a backup of your site to prevent any potential data loss. We suggest using the UpdraftPlus plugin for your backup needs.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If issues persist, we highly recommend opening a new support ticket for further assistance at WPML support forum.
Problem: If you're experiencing issues with items disappearing from the cart when added from the category page, but not from the single product page, and this issue resolves when the WPML plugin is deactivated, it might be related to the WordPress memory limit. Solution: We recommend following these steps: 1. Increase the WordPress memory limit to at least 128MB. You can do this by adding the following code to your wp-config.php file:
Add this code above the line that says /* That's all, stop editing! Happy blogging. */. 2. Verify the WordPress memory limit in WPML -> Support to ensure it has been increased. 3. Delete all inactive plugins, flush the cache memory, and update any outdated plugins and themes.
If these steps do not resolve the issue or if the solution seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client was unable to add a site key to their website and suspected that their IP might be blocked by the WPML API server, as indicated by an 'X' next to it in the Installer Support. Solution: We escalated the issue to our system team, who then unblocked the client's site. We advised the client to delete the existing site key and create a new one by following these steps: 1. Log in to your WPML.org account and go to the Sites page. 2. Delete the existing site key. 3. Log in to your site, navigate to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link. 4. Click the Register WPML link. 5. Click the Get a key for this site link. 6. Generate the key for your site. 7. Copy the key, paste it back into the input box, and press the Register button to see if this resolves your issue.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: You are trying to complete a translation with ATE, but the progress is stuck at 94% and cannot be completed. You suspect it might be related to the WP ROCKET plugin, as cached content appears on the frontend even when logged in as an admin. Solution: We recommend clearing any site cache, either from WordPress or your hosting panel, to see if the translation shows up immediately. If WPML successfully pulls the translation from ATE, the issue might be related to caching affecting the frontend rendering. If clearing the cache does not resolve the issue, consider disabling and then re-enabling the WP ROCKET plugin, and ensure you have updated it to the latest version.
If this solution does not apply to your case, or if it seems outdated, we highly recommend opening a new support ticket. Also, check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client reported that after translating Category or Page created using the Elementor Pro "Posts" widget with WPML, the product directory created with the "Posts" widget was missing on the translated page. Solution: We recommended adjusting the "Query" settings in Elementor Pro. The client followed our guidance, adjusted the "Query", and confirmed that the product listings on the category and page sections are now displaying correctly.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: You are trying to translate link URLs and link text on your WordPress site using WPML with a custom ACF block. The issue is that while link text translation works in some places, translating link URLs does not work globally across all blocks. Solution: To address the issue of translating link URLs in ACF blocks, follow these steps: 1. Navigate to
3. Go to ACF > Edit the field group > Set the Link field preference to "Translate". 4. When translating the page, do not translate the URL in the Advanced Translation Editor (ATE) as WPML will automatically adjust the internal URL.
Please ensure to backup your database and website before making these changes.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are managing translation jobs on your WordPress site using WPML and have encountered an issue where jobs are stuck 'In Progress' and cannot be managed or deleted. Solution: We discovered that the issue was related to Elementor. To resolve this, we enabled Elementor and located the problematic CSS in Form Field #5. After removing the CSS, the string "Yes, I consent with the privacy policy of this website" became visible in the Advanced Translation Editor (ATE) and could be translated. The cog icon changed to a pencil icon, indicating that the job is no longer 'In Progress'.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You are trying to add Montenegrin language support to your WordPress site using WPML and have set the currency to EUR. However, the cart, checkout, and product pages automatically translate to English instead of Montenegrin or Serbian using the Latin alphabet. Solution: First, ensure that you have set the default locale for your custom language to
me_ME
, which is the default locale for Montenegrin in WordPress. Next, since WooCommerce's language files for Montenegrin are only translated to 1%, you will need to manually create translations. Use WPML > String Translation to translate the strings for the cart, checkout, and product pages. If these strings do not appear on the String Translation page, you can find guidance on how to locate them with these documentation links:
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML Support Forum.
This page includes support tickets that are resolved and documented. Looking for tickets that are “in progress”? Visit the complete support tickets archive