Available Solutions

Problem:
If you're experiencing endless loading at Step 1 of the Translation Dashboard with the Divi theme active, and the loading spinner remains on 'Chargement des éléments…', this might be due to a PHP fatal error caused by a duplicate class declaration in Divi's WPML compatibility file.
Solution:
1. Ensure all non-WPML plugins are deactivated to rule out plugin conflicts.
2. Temporarily switch to a default WordPress theme to check if the issue persists. If the content list loads, the problem is likely with the Divi theme.
3. Reactivate the Divi theme and enable WP debug logging by adding the following lines in your

wp-config.php

file:

define( 'WP_DEBUG', true );<br />define( 'WP_DEBUG_LOG', true );<br />define( 'WP_DEBUG_DISPLAY', false );

4. Reproduce the issue and check the

/wp-content/debug.log

for entries related to Divi, WPML, AJAX, PHP, or database errors.
5. Look for PHP fatal errors indicating a duplicate class declaration, specifically 'Cannot declare class ET_Builder_Plugin_Compat_WPML_Multilingual_CMS, because the name is already in use'.
6. Investigate potential causes such as duplicate Divi theme/plugin installations or custom overrides causing double inclusion.
7. Repair the Divi theme integration focusing on the cited compatibility file.

If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.

Problem:
The client is receiving error messages indicating an 'E_ERROR' caused by an undefined method 'OTGS\Installer\Settings::load_subscriptions()' in the WPML plugins. This error suggests issues with the WPML plugin updates.
Solution:
We recommend the following steps to resolve the issue:
1. Download the latest version of the WPML plugins from Download WPML manually.
2. Navigate to your site's backend under Plugins -> Add new -> Upload, and use these files to overwrite the existing WPML plugins on your site.
3. After updating, verify if the error persists.
Additionally, ensure you have a full site backup available that you can restore if necessary.

If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance at WPML support forum.

Problem:
If you're experiencing intermittent PHP warnings in the WordPress admin when opening the WooCommerce Products page, specifically a 'gzuncompress(): data error' originating from 'wp-content/plugins/sitepress-multilingual-cms/classes/translations/TranslationElements/FieldCompression.php', and standard troubleshooting like clearing the WPML cache hasn't resolved the issue, this summary might help.

Solution:
We recommend the following steps:
1. Confirm that you have a full site backup before proceeding with any changes.
2. Since the error trace points to WPML attempting to decompress a stored translation-job field with invalid compressed data, and standard troubleshooting steps like clearing the WPML cache have not resolved the issue, it's necessary to inspect the site's database, specifically the 'wp_icl_translation_jobs' table and related tables for corrupted compressed fields.
3. Match errors with WPML debug and Query Monitor logs to pinpoint the faulty data.
4. Consult a WPML support specialist to review and advise a safe repair approach, ensuring that a full database backup is in place before altering any translation job records.

If this solution is outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.