Problem: The client reported that the link to their support tickets, which was previously directly accessible from the main page of their account at WPML.org, has disappeared. They now need to navigate through the Support menu to access their open support tickets, which they find less user-friendly. Solution: We confirmed that there was a recent change to the account page layout, which resulted in the removal of the direct link to the support tickets. As a temporary workaround, we suggested that the client could access their support tickets by clicking on their username, which opens the same view as 'Support → Your past support tickets'. Additionally, we have taken the client's feedback and passed it on to our developers for consideration in future updates.
Please note that this solution might be outdated or not applicable to your specific case. If this is the case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: You are trying to update the WPML components on your site, specifically the sitepress-multilingual-cms to version 4.8.0, but the update is not available in the plugins page or commercial tab. Solution: If you're experiencing this issue, we recommend you try the following steps to resolve it: 1. Log in to your WPML.org account and navigate to the Sites page. 2. Delete the existing site key by clicking the little trash icon. 3. Log in to your site and go to the Dashboard >> Plugins >> Add new >> Commercial tab and click the Unregister WPML from this site link if it exists. 4. Then click the Register WPML link. 5. Click the Get a key for this site link. 6. It will generate a new key for your site. 7. Copy the key, and paste it back into the input box, and press the Register button.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: El cliente desea activar el pago por uso en su cuenta de WPML y está ubicado en las Islas Canarias. Tiene dudas sobre la facturación de impuestos, específicamente si el sistema de WPML detecta automáticamente su ubicación para no aplicar el IVA. Solution: Si estás experimentando dudas sobre la facturación de impuestos en WPML y te encuentras en una región con tratamiento fiscal especial como las Islas Canarias, te recomendamos seguir estos pasos: 1. Consulta nuestra documentación sobre cómo obtener una factura fiscal de WPML y actualizar tus datos de facturación aquí: https://wpml.org/es/faq/como-puedo-obtener-una-factura-fiscal-wpml-y-actualizar-mis-datos-de-facturacion/ 2. Para cuestiones específicas como el tratamiento fiscal en las Islas Canarias, contacta directamente con nuestro equipo administrativo a través de este formulario: https://wpml.org/home/contact-us/contact-form/ Ellos podrán asistirte de manera precisa según tu ubicación.
Si esta solución resulta irrelevante, ya sea porque está desactualizada o no se ajusta a tu caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Si necesitas más ayuda, no dudes en contactarnos en nuestro foro de soporte.
Problem: You are unable to access the WPML AI chatbot again after previous interactions. Solution: The WPML AI chatbot uses a classification process to determine if your request can be handled by AI or needs human intervention. This process is automatic and depends on the nature of the question you ask. If you're experiencing this issue, we recommend trying to phrase your question differently to potentially trigger the AI response.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You are experiencing an issue where your WPML account status is showing as inactive on your WordPress site hosted on Pantheon, despite having an active key. Additionally, the credits are not displaying on your website. Solution: If you're facing this issue, we recommend you try the following steps: 1. Create a full site backup. 2. Navigate to Plugins -> Add new -> Commercial tab -> Unregister the site. 3. Visit your wpml.org account and delete the site. 4. Return to Plugins -> Add new -> Commercial tab -> Click on the link that appears right below the field to paste the registration key. 5. Generate a new key and register the site with it. 6. Double-check if the error has disappeared.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
