Problem: The client experienced issues with WPML's automatic translation service where terms like 'chrome' and 'black' were mistranslated despite having glossary entries set up. Additionally, products manually translated were marked as 'needs update' after edits or bulk actions, and significant credits were deducted during bulk automatic translation of already translated content without explicit confirmation.
Solution: 1. We confirmed that the glossary entries for 'black-nero' and 'chrome-cromo' were correctly set up before the translation. However, due to the translation engine or WPML's translation memory handling, these terms were still mistranslated. 2. To address the mistranslations, we recommended switching to the PTC engine and making minor edits to the product details to force WPML to bypass the old translation memory. This involves: - Opening the affected product in the default language. - Making a minor edit and updating the product. - Resending the product for translation via WPML's Translation Dashboard. 3. To resolve the 'needs update' status, we advised: - Going to Products -> All Products. - Clicking the circular-arrow icon in the language column for the affected product. - Reviewing and saving the translation to mark it as complete. 4. For the issue of unexpected credit deduction, we refunded the mistakenly deducted credits and provided guidelines to prevent future occurrences by avoiding bulk automatic translations for products with potential untranslated or modified text.
Please note that this solution might be outdated or not applicable to your specific case. If these steps do not resolve your issue, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket here.
Problem: Nach der Migration der Domain von https://test.steinmuehle.de auf https://steinmuehle.de ging die Pay-As-You-Go Verbindung verloren, und es war kein Zugriff mehr auf den DEV-Bereich möglich. Der Kunde war besorgt über einen offenen Betrag und die Wiederherstellung der Verbindung für die neue Domain. Solution: Wir haben bestätigt, dass auf der Live-Seite alles korrekt aussieht und keine offenen Zahlungen vorhanden sind. Die Pay-As-You-Go-Abrechnung wird planmäßig am 3. Juli abgebucht, und die Subskription ist weiterhin aktiv. Es scheint, dass das Problem durch ein Update oder eine zwischenzeitliche Synchronisierung behoben wurde. Wir bitten den Kunden, dies zu bestätigen.
Falls diese Lösung für Ihr Problem irrelevant erscheint, weil sie veraltet ist oder nicht auf Ihren Fall zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu öffnen. Wir empfehlen auch dringend, die bekannten Probleme zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Für weitere Unterstützung besuchen Sie bitte unser Support-Forum.
Problem: The client expected to see 90,000 credits in their WPML subscription overview but could only account for 62,000 credits. Solution: We clarified that the 62,000 credits are currently assigned to the client's website and are available for use with automatic translation. These credits have not been used yet and can still be utilized for future translations. Additionally, the 30,000 credits are available in the client's WPML.org account and do not require additional payment. These can be assigned to the client's website at any time for use. Regarding the subscription renewal, we confirmed that upon the autorenewal of the subscription in July, the client's annual credit allocation will be replenished to 90,000 credits. For instance, if 30,000 credits remain at the time of renewal, an additional 60,000 credits will be added to bring the total back up to 90,000 credits.
Please note that this solution might be outdated or not applicable to your specific case. If this does not resolve your issue, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are experiencing issues where your WPML setup translated old and unpublished content despite settings to only translate future and public content. Additionally, some products were translated multiple times. Solution: The issue arises because your product descriptions are being updated automatically, possibly due to a timestamp update or other minor changes, which WPML detects as new content needing translation. To resolve this, you can either: 1. Disable the 'Translate Everything Automatically' setting and manually send content for translation through WPML → Translation Dashboard when needed. 2. Identify and disable any custom code or third-party plugins that are automatically updating product descriptions.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problema: Il cliente ha problemi nel trasferire 2000 crediti prepagati da un sito di staging a uno di produzione, nonostante abbia seguito le istruzioni appropriate. Riceve un messaggio di errore che indica l'impossibilità di prelevare i crediti su wpml.org. Soluzione: Abbiamo verificato la situazione e constatato che i 2000 crediti assegnati manualmente al tuo account non appaiono nella sezione "Prepaid credits left" perché sono stati utilizzati per compensare i crediti già consumati tramite il sistema Pay As You Go. Ricorda che con il sistema Pay As You Go, i primi 2000 crediti utilizzati ogni mese sono gratuiti e non vengono aggiunti al saldo del tuo account, ma i primi 2000 crediti consumati nel mese non vengono addebitati. Gli addebiti iniziano solo dopo aver superato questa soglia. Per maggiori informazioni, visita la nostra documentazione sulla tariffazione della traduzione automatica.
Se la soluzione proposta non risolve il tuo problema o se ritieni che le informazioni siano obsolete o non applicabili al tuo caso, ti invitiamo a aprire un nuovo ticket di supporto. Ti consigliamo inoltre di consultare la pagina dei problemi noti, verificare la versione della soluzione permanente e confermare di avere installato le ultime versioni dei temi e dei plugin.
Problema: El cliente no puede entender los detalles del consumo de créditos a partir del informe estándar de uso de créditos y necesita un desglose detallado por contenido o acción que no está disponible a través de las herramientas actuales.
Solución: 1. Se confirmó que el sitio del cliente fue registrado en el sistema de traducción automática (ATE) el 16 de abril de 2026 y se consumieron 1,980 créditos. 2. Para obtener un informe más detallado, el cliente puede seguir estos pasos en su panel de administración de WordPress: - Ir a WPML -> Escritorio de traducción. - Acceder a la pestaña Herramientas. - Ir a Pagos y ajustes. - Hacer clic en Informes de uso de traducción automática. 3. Si el informe descargado no proporciona el desglose necesario, se requiere una intervención manual para extraer un informe detallado directamente desde la base de datos de ATE. 4. Se identificaron acciones específicas que consumieron créditos el 16 de abril de 2026, incluyendo traducciones de páginas específicas que consumieron un total de 1,980 créditos.
Si esta solución resulta irrelevante debido a que está desactualizada o no se aplica a su caso, le recomendamos abrir un nuevo ticket de soporte. También sugerimos revisar los problemas conocidos, verificar la versión de la solución permanente y confirmar que tiene instaladas las últimas versiones de temas y plugins. Para asistencia adicional, por favor visite nuestro foro de soporte.
Problem: When renewing your license, you noticed that the credits you previously had were not added to your new balance. Specifically, you had 30,000 prepaid credits before the renewal, and after the renewal, you expected to have 210,000 credits but only saw 180,000. Solution: We explained that during license renewals, credits are topped up to the maximum plan limit rather than being cumulative. This means your credits are refilled to reach the cap of your plan, not added to your existing balance. We provided a link to our WPML Renewals FAQ for more detailed information on our credit policy. Additionally, we clarified that unused credits do not expire and remain available if your subscription lapses. If you need further clarification or if you believe there is an anomaly with your credit balance, we can manually review your credit history.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
