Problem: The client reported that after entering a valid site key on info.ligula.se, the site still appeared as 'Inactive' on wpml.org, and they were unable to assign their credits in WP admin. Despite unregistering and registering again, the issue persisted. The site showed a discrepancy in the number of credits assigned on wpml.org and in WP admin. Solution: We recommended verifying that the SiteURL and HomeURL in the database table wp_options match exactly. In this case, there was a mismatch: SiteURL:
https://info.ligula.se
HomeURL:
https://info.ligula.se/en/
Adjusting these URLs to match can resolve registration issues. Additionally, we requested temporary access to the site (both wp-admin and FTP) to further investigate and resolve the issue. We advised taking a full backup of the database and website before proceeding, recommending the Duplicator plugin (http://wordpress.org/plugins/duplicator/). After our intervention, we successfully synchronized the credits, showing 62,000 credits assigned correctly and discussed the possibility of connecting this with a live site that has 157,000 credits to utilize the total credits across both platforms.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at our support forum.
Problem: The client migrated their website from http://new-cms.iprot.info to https://iprot.info and was unable to transfer their WPML translation credits due to DNS changes that made the old domain unreachable. Solution: We manually credited the existing translation credits to the new website.
If this solution does not apply to your situation, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: El cliente experimenta errores de PHP persistentes y problemas con trabajos de traducción que se quedan bloqueados en la cola, a pesar de haber actualizado todos los plugins de WPML. Además, no puede gestionar ni actualizar las traducciones manualmente, y el panel de traducciones está bloqueado. Solution: 1. Verificar y actualizar todos los plugins de WPML a través de Plugins → Añadir nuevo plugin → Comercial → Buscar actualizaciones. 2. Si los problemas persisten después de actualizar, revisar los registros de errores de PHP y verificar inconsistencias en los registros de la base de datos o en las opciones de WP que podrían estar causando que los trabajos permanezcan bloqueados. 3. Verificar los permisos o bloqueos en el panel de traducciones para reactivar los flujos de trabajo manuales y automáticos. 4. Si el problema continúa, se recomienda contactar con nuestro equipo de soporte técnico y proporcionar acceso al sitio para una revisión más detallada. Puedes abrir un nuevo ticket de soporte en nuestro foro de soporte. Además, te recomendamos revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión del arreglo permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Si la solución proporcionada aquí resulta irrelevante debido a que está desactualizada o no se aplica a tu caso, no dudes en contactarnos.
Problem: The client was experiencing issues migrating their site from guides-test.heyloyalty.com to guides.heyloyalty.com using WPML migration codes, which resulted in errors. Solution: We advised the client to check their WordPress Dashboard under WPML > Support > Troubleshooting to see if there was an 'ALIAS DOMAIN' section. If present, they were to remove the domain from there. Subsequently, they should navigate to WPML > Translation Dashboard, where a dialog box at the top of the page would provide a 'Migrate' option to follow the necessary steps for migration.
If this solution does not resolve the issue or seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problema: El cliente no puede sincronizar ni acceder a los créditos de traducción automática en atolli.fi a pesar de intentar solucionar el problema. Ha actualizado todos los plugins, incluido Elementor Pro, a las últimas versiones, ha eliminado y generado una nueva clave API, y ha intentado múltiples veces re-registrar el sitio con WPML a través del panel de plugins. Solución: 1. **Actualizar Elementor Pro:** * Ve a **Plugins → Añadir nuevo plugin** en tu panel de WordPress. * Haz clic en la **Pestaña Comercial**. * Luego, haz clic en **Buscar actualizaciones** y actualiza Elementor Pro a la versión más reciente. 2. **Re-registrar tu sitio con WPML:** * Ve a **Plugins → Añadir plugin** en tu panel de WordPress. * Haz clic en la **Pestaña Comercial**. * A la derecha, busca y haz clic en el enlace **Desregistrar WPML de este sitio**. * Una vez que la página se cargue, verás un aviso rojo con un enlace **Obtener una clave para este sitio**. Haz clic en él. Esto abrirá tu cuenta de WPML con una ventana emergente para el registro del sitio. * Copia la nueva clave del sitio desde la ventana emergente, vuelve a tu panel de WordPress e introdúcela en el aviso de registro.
Si después de seguir estos pasos el problema persiste, es posible que la solución aquí presentada no sea relevante debido a que podría estar desactualizada o no aplicarse a tu caso. Te recomendamos revisar los problemas conocidos, verificar la versión del arreglo permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Si necesitas más ayuda, por favor, abre un nuevo ticket de soporte.
Problem: If you've recently upgraded to an Agency plan but haven't received new translation credits, it might be due to the timing of your upgrade relative to changes in our pricing and subscription models. Solution: We recommend checking if your upgrade was processed under the terms of our previous pricing structure, which might not include additional credits as part of the upgrade. For Agency subscriptions upgraded after September 2021 under the new pricing model, translation credits are included. If you need to purchase additional credits, please visit our payment methods page at Automatic Translation Pricing.
If this solution does not apply to your situation, or if it seems outdated, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact us through our support forum.
Problema: Si estás experimentando un problema donde parece que no tienes créditos para traducir, a pesar de que tu cuenta muestra que tienes 130,000 créditos. Solución: Primero, verifica la cantidad de créditos asignados directamente desde nuestros servidores. En este caso específico, el cliente tenía 102,185 créditos asignados. Si el problema persiste, te recomendamos que nos proporciones las credenciales de acceso al sitio de manera segura para que podamos investigar más a fondo. Puedes hacerlo respondiendo de manera privada para proteger tu información.
Si esta solución no es relevante porque está desactualizada o no se aplica a tu caso, te sugerimos abrir un nuevo ticket de soporte. Te recomendamos encarecidamente revisar los problemas conocidos, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de temas y plugins. Para asistencia adicional, visita nuestro foro de soporte.
Problem: The client, a new user of WPML, exhausted their 90,000 translation credits after translating products into 5 languages due to long SEO-optimized descriptions and default settings using the PTC engine at 4 credits/word. Solution: We regret to inform you that we are not authorized to grant free credits under these circumstances. For more information on credits and pricing, please visit our documentation on automatic translation pricing.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
