Custom Work

Problem:
Sie hatten Probleme mit der Anzeige von englischen Übersetzungen in Ihrem Theme, die über die String Translation von WPML übersetzt wurden. Neue Übersetzungen wurden nicht auf der Webseite angezeigt, obwohl sie als "Übersetzung abgeschlossen" markiert waren.
Solution:
Das Problem entstand, weil Ihr Theme nicht nach WordPress-Standards erstellt wurde. Wir haben eine angepasste Version Ihres Themes erstellt, die dieses Problem beheben sollte.

Bitte beachten Sie, dass diese Lösung möglicherweise veraltet oder nicht auf Ihr spezifisches Problem anwendbar ist. Wir empfehlen Ihnen, die bekannten Probleme zu überprüfen, die Version der dauerhaften Lösung zu bestätigen und sicherzustellen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Sollten weiterhin Probleme auftreten, zögern Sie nicht, ein neues Support-Ticket zu eröffnen.

Problem:
The client reported a possible compatibility issue between Divi 5.11.1 and WPML Multilingual CMS 4.9.7. When WPML is active, saving a Divi Theme Builder template removes the backslashes from Unicode escape sequences in Divi block data, affecting Dynamic Content and escaped HTML.
Solution:
The issue was traced back to a function in the client's child theme that aggressively replaced special characters, including backslashes in Unicode escape sequences. By deactivating the child theme, the problem disappeared. The client adjusted the function to correctly handle special characters without removing necessary backslashes, resolving the issue.

If you're experiencing a similar issue, we recommend checking if any custom functions in your theme or child theme might be altering content during the save process. If the problem persists, please visit our support forum for further assistance. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.

Problem: Si estás intentando traducir un custom post type llamado 'services' y no ves la opción de idiomas en el panel de control general, es probable que un plugin del tema esté sobrescribiendo las columnas de los listados sin utilizar las funciones normales de WordPress.
Solution: Para resolver este problema, puedes agregar el siguiente código en el archivo

functions.php

de tu tema para restaurar la columna de idiomas de WPML:

function custom_restore_wpml_columns_for_theme_cpts() {<br />    $translatable_cpts = array('services', 'projects', 'portfolio-items', 'staff-items', 'testimonials', 'footer', 'page-title');<br />    foreach ($translatable_cpts as $post_type) {<br />        add_filter('manage_edit-' . $post_type . '_columns', 'custom_restore_wpml_language_column', 999);<br />    }<br />}<br />add_action('init', 'custom_restore_wpml_columns_for_theme_cpts', 100);<br /><br />function custom_restore_wpml_language_column($columns) {<br />    global $sitepress;<br />    if (!defined('ICL_SITEPRESS_VERSION') || !class_exists('WPML_Custom_Columns')) {<br />        return $columns;<br />    }<br />    if (!isset($columns['icl_translations'])) {<br />        $wpml_columns = new WPML_Custom_Columns($sitepress);<br />        $flags_column = $wpml_columns->get_flags_column();<br />        $new_columns = array();<br />        foreach ($columns as $key => $label) {<br />            $new_columns[$key] = $label;<br />            if ('title' === $key) {<br />                $new_columns['icl_translations'] = $flags_column;<br />            }<br />        }<br />        return $new_columns;<br />    }<br />}

Si esta solución no resuelve completamente tu problema o si la información proporcionada se ha vuelto obsoleta, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Si necesitas más ayuda, no dudes en contactarnos en nuestro foro de soporte.

Problem:
The client needs to configure WPML in a WordPress installation running on a two-server web farm with different internal and external environments, using dynamic site URLs defined in wp-config.php.
Solution:
If all domains share the same database, we recommend using the Alias Domain feature in WPML > Support > Troubleshooting to connect with AMS and share the translation among them. Additionally, use site key constants generated for each domain and applied based on the current domain. For more details on setting this up, please refer to our documentation on automatic WPML registration using PHP.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

Problem:
If you're experiencing issues with shipping method labels displaying in the wrong language during the initial page load on a WooCommerce Multilingual & Multicurrency store, but updating correctly after entering a postcode, this might be due to interference from other plugins, themes, or caching layers.

Solution:
We recommend setting up a staging site with only the essential plugins (WPML, WooCommerce, WCML) and a default WordPress theme. Ensure all caching layers are disabled. If the problem persists in this clean environment, it indicates a potential compatibility issue or a need for further investigation by our developers. Additionally, compare how shipping method labels are generated on the initial load versus after the checkout update, focusing on any custom code that might affect shipping rates or labels.

If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance at WPML support forum.

Problem:
The client is experiencing synchronization issues between WooCommerce and Unleashed inventory management software after making their website multilingual with WPML. The issue arises because the WooCommerce REST API, by default, returns products in a single language, causing issues with product mapping in Unleashed.

Solution:
1. We recommend appending

?lang=all

to the WooCommerce REST API URL in the Unleashed integration settings to fetch products in all languages. If Unleashed does not allow direct URL modification, look for a field where custom query parameters can be added.

2. If Unleashed cannot modify the URL, and since it queries products by SKU which can return multiple records for translated products, we suggest adding a code snippet to force the WooCommerce REST API to return products only in the default language. Add the following code to your child theme's functions.php file or a custom plugin:

add_filter( 'wpml_rest_api_request_language', function( $language ) {<br />    return apply_filters( 'wpml_default_language', null );<br />} );

3. If synchronization errors persist, particularly with products originally created in different languages, replace the above code with a snippet that ensures the REST API only returns original (source) products, excluding translations. This approach helps maintain consistent product IDs across different language versions.

Despite these adjustments, if issues continue, we recommend consulting with a developer to customize the REST API behavior further to meet specific integration needs with Unleashed. Additionally, ensure that all products are correctly mapped in Unleashed to their corresponding WooCommerce IDs.

Please note that the solution might be outdated or not applicable to your specific case. If these steps do not resolve the issue, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.