Problem: The client was unable to translate three specific strings: 'Recent Posts' in the Blog section, 'Search Results for:' on the search results page, and 'Mon – Fri from 8:00 am to 5:00 pm' in the footer of the Astra theme. They were concerned about using up credits by scanning strings. Solution: We clarified that scanning themes and plugins for strings via the WordPress Dashboard > WPML > Theme and Plugins Localization does not consume any credits. It only helps in finding and adding strings to the string translation page. For strings not appearing on the translation page, we recommended following the steps in our documentation: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/ For the 'Recent Posts' and 'Search Results for:' strings, we managed to apply translations directly. However, the string in the footer was not located in the expected widget area under Appearance > Customize > Footer, prompting further investigation into its location. For the menu named 'Contact', we navigated to WPML > String Translation and filtered by the 'Contact Menu' text domain. After translating the necessary strings, we proceeded to WPML > WP Menus Sync, clicked the Sync button, selected all checkboxes, and completed the synchronization steps. This resolved the issue. More details on menu translation can be found here: https://wpml.org/documentation/getting-started-guide/translating-menus/
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at our support forum.
