Problem: El cliente no puede registrar su sitio en WPML ATE y recibe errores como 'Domain name update has been failed' y 'No sitekey found for this website'. Además, se identificó que la opción de sincronización de categorías de producto (sync_product_cat) estaba activa sin ser deseada, causando problemas adicionales como bloqueos y configuraciones que reaparecen. Solution: Se recomendó al cliente seguir estos pasos para resolver el problema: 1. Ir a https://istallatrek.com/wp-admin/plugin-install.php?tab=commercial y hacer clic en 'Unregister WPML from this site'. 2. Visitar https://wpml.org/es/account/sitios/ y eliminar el sitio de la lista. 3. Regresar a https://istallatrek.com/wp-admin/plugin-install.php?tab=commercial, obtener una nueva llave de registro y registrar nuevamente el sitio. 4. Verificar si el problema persiste y, en caso afirmativo, considerar desactivar la sincronización de categorías de producto no deseada.
Si la solución proporcionada no resuelve el problema o parece irrelevante debido a actualizaciones o diferencias en el caso, recomendamos abrir un nuevo ticket de soporte. También es altamente recomendable revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de las correcciones permanentes e instalar las últimas versiones de temas y plugins. Para asistencia adicional, puedes visitar nuestro foro de soporte en https://wpml.org/forums/forum/spanish-support/.
Problem: After migrating a regional language site from /mx/ to /es/ and deactivating the old MX language, a number of ES posts went missing. Initially, there were 43 blog posts, but after the cleanup, only 19 remained. Solution: We recommend checking the following settings in WPML: 1. Navigate to WPML->Settings->Posts and pages synchronization and ensure that the options 'When deleting a post, delete translations as well' and 'When deleting a taxonomy (category, tag or custom), delete translations as well' are unchecked. 2. Go to WPML->Support->Troubleshooting and click the following buttons: + Clear Cache in WPML + Set Language information + Fix element types collation + Remove ghost entries from the translation tables + Assign translation status to duplicated content These steps should help recover the missing posts.
If these steps do not resolve your issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: When translating pages into Spanish, they do not display correctly. Solution: We found that the issue was caused by an incorrect closing of a div tag in the HTML widget containing the form. We corrected the div tag from
<div />
to
<div></div>
, which resolved the display issue. Please verify by checking the Spanish home page.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: 1. The 'Blog' menu item shows as 'uncategorized'. 2. The 'Need help' button on the menu is not translated, and the popup form does not appear on translated sites. 3. All sub-pages under 'theme trip' are missing. 4. The bottom of the home page is not translated, and the contact us form is missing. Solution: 1. For the 'Need help' button, translate it using WPML-> Strings Translation-> Admin Screen Texts. For detailed steps, refer to this guide. 2. Ensure that the menus and the pages used in the menus are translated to see the correct items in different languages. For more information, visit this guide. 3. To translate the footer form, navigate to WPML-> Translations Dashboard, select the form, and send it for translation. More details can be found in this guide.
Please note that the solution provided might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, do not hesitate to open a new support ticket at WPML support forum.
