Problem: The client reported that videos and images were not displaying correctly on the Danish version of their product pages compared to the English version on their WooCommerce site using the JetixWP plugin. Solution: We recommended the client to first update WPML and its addons to the latest versions by following these steps: 1. Create a backup of the website. 2. Navigate to WordPress Dashboard > Plugins > Add new > Commercial (tab). 3. Click the Check for Updates button and update WPML and its addons. For more information on automated updates, visit https://wpml.org/faq/install-wpml/#automated-updates. Next, ensure media translation settings are correctly configured: 1. Go to WordPress Dashboard > WPML > Settings > Media Translation. 2. Check all enabled checkboxes and click the Start button. 3. Wait for the process to finish. Then, make a minor edit to trigger an update: 1. Navigate to Dashboard > Products and open the edit screen of the original product. 2. Make a small change and save it. 3. Edit the translation again and ensure it is 100% translated. Additionally, we enabled the COPY option for specific custom fields related to video features, which resolved the issue.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client requested to speak to a human without providing specific details about the issue. Solution: We asked the client to elaborate on the problem and suggested providing screenshots to help clarify the issue. Additionally, we enabled debug information for the support ticket and provided a link to instructions on how to retrieve and share this information. If you're experiencing similar issues, we recommend following these steps: 1. Elaborate on your issue in detail. 2. Use the "upload an image" option to provide screenshots. 3. Retrieve and share debug information using the instructions here: http://wpml.org/faq/provide-debug-information-faster-support/area
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at our support forum.
