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This topic contains 4 replies, has 2 voices.
Last updated by erwinH-3 2 years, 3 months ago.
Assigned support staff: Lauren.
Author | Posts |
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October 11, 2018 at 9:25 pm #2809813 | |
erwinH-3 |
Dear WPML support, Back again and in need of your help on known problems in the support forum but without clear fix. Situation: 2) After deactivating and activating the plugin we got the known error about invalid site-key back. Hence tried to register it again or renew subscription. But it fails over and over, even when updating wp_options tabel with the sitekey by removing it and retrying doesnt work. It simply repopulates the datafield. So two issues: 1) Unable to properly register WPML with the sitekey from my account Links to our previous forum posts and discussions with Lauren: Links to exactly similar problems around setting the static homepage: Actions we took for 1: Actions we took for 2: Please help us out. |
October 12, 2018 at 1:35 pm #2812184 | |
Lauren Supporter
Languages: English (English ) Timezone: America/New_York (GMT-05:00) |
Thank you for contacting WPML support. I'll be happy to help you with this. For the site key registration, please try removing the wpml_notices from the wp_options field. Then, let me know if the message returns when you try to register it again. Be sure to make a full backup of your database before making any changes in the database. Next, for the static page issue, please be sure to make a full backup of your site and database. Then, go to WPML -> Support -> Troubleshooting. Look for 'Clean up' and click the following: After this, are you able to set the homepage for your theme? |
October 16, 2018 at 7:16 am #2819904 | |
erwinH-3 |
Dear WPML Support, Thank you for your feedback and we will perform the actions suggested. This is planned for end of this week as we are in the middle of a marketing blast and unable to perform the instructions now. Please keep the ticket open until next week. Kind regards |
October 16, 2018 at 1:38 pm #2821135 | |
Lauren Supporter
Languages: English (English ) Timezone: America/New_York (GMT-05:00) |
Thanks so much for the update. We will keep this ticket open, and you can update once you are able to run those steps. |
October 24, 2018 at 10:31 pm #2847951 | |
erwinH-3 |
Dear Lauren, Getting back to you on this matter. The second problem has been fixed by our developer team and we have been able to set the hompage back to the right version with the correct translations set while WPML is activated. The issue with the sitekey unfortunately remains after your instructions. Exact same problem and no changes. We are unable to unregister nor revalidate our license in this installation. BTW other installations connected to our account have no issues updating and are also recognized in my dashboard with all installed add-ons. Is the sitekey in my our account for this respective website all ok on your side? Looking forward to your support. |