We have just released WPML 4.3.3. Before reporting issues please make sure to update - this version resolves all known issues with the major WPML 4.3 release

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.

If you do need to open a ticket please make sure to provide us with all the needed information as described in this page

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 1 reply, has 2 voices.

Last updated by Bruno Kos 4 months, 3 weeks ago.

Assigned support staff: Bruno Kos.

Author Posts
June 18, 2019 at 6:30 am


I am trying to:
Solve translation issues. I see English >> Spanish in the translations panel, but I'm missing the Italian language. How can I update the third translation?

Link to a page where the issue can be seen:

I expected to see:

Instead, I got:

June 18, 2019 at 12:25 pm #4043753

Bruno Kos

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)


Thank you for contacting WPML support!

When I try to login using provided credentials, I get "ERROR: Incorrect username or password". Can you update them again and check?

However, I may not need them at all and I'm quite sure that the issue in your case is that for the user you are viewing the translations from, not all language pairs have been set. Let me give an example - see these images.

In the case of your website, this user most likely has only English to Spanish language pair translation set.

Therefore, you should go to WPML -> translation management -> translation roles -> translators and edit language pairs for your translators (or add new translators).

Let me know if this resolved your issue!

Bruno Kos