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This topic contains 7 replies, has 2 voices.

Last updated by richardE-8 1 month, 3 weeks ago.

Assigned support staff: Mihai Apetrei.

Author Posts
November 22, 2019 at 4:45 pm #5000965

richardE-8

I am trying to view a page I have set up in Polish but am getting a 403 Forbidden page instead.

Here's the link to the page: hidden link

Can you help/advise a novice/first time user?

November 23, 2019 at 2:07 pm #5004391

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

This is pretty weird.

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

I will be waiting for your response.

Kind regards,
Mihai Apetrei

November 25, 2019 at 12:15 pm #5011805

richardE-8

Hi, here's the login URL: hidden link

Thanks

November 25, 2019 at 12:23 pm #5011899

richardE-8

Hi, I have just found out that the website was previously using Gtranslate. I contact them re 'hidden link' and they came back with the following answer. Not sure if this helps?

__________

Hello
The URLs created by GTranslate no longer exist, so they will return 404 of course, just like any URL which doesn't exist on your website.

In order to avoid this, you can redirect sub-folder links to homepage after disabling gtranslate. To do that, add the following rules to your .htaccess file

RewriteRule ^(af|sq|am|ar|hy|az|eu|be|bn|bs|bg|ca|ceb|ny|zh-CN|zh-TW|co|hr|cs|da|nl|en|eo|et|tl|fi|fr|fy|gl|ka|de|el|gu|ht|ha|haw|iw|hi|hmn|hu|is|ig|id|ga|it|ja|jw|kn|kk|km|ko|ku|ky|lo|la|lv|lt|lb|mk|mg|ms|ml|mt|mi|mr|mn|my|ne|no|ps|fa|pl|pt|pa|ro|ru|sm|gd|sr|st|sn|sd|si|sk|sl|so|es|su|sw|sv|tg|ta|te|th|tr|uk|ur|uz|vi|cy|xh|yi|yo|zu)/(.*)$ /$1 [R=301,L]

November 25, 2019 at 1:06 pm #5012263

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi and thank you for the new information you found out.

That's important - I did not know what you have been using another plugin like that in the past.

Well, can you also please share the WordPress credentials with me in the private fields below? I have only the FTP access for the moment but I don't have access to the wp-admin panel.

Until I don't have that, I can't know what's happening in the backend.

Thank you for your understanding.

I will be waiting for your reply.

Kind regards,
Mihai

November 25, 2019 at 9:34 pm #5017229

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi and thank you for the credentials.

I can confirm that they work.

I will spend more time on this and I will get back to you as soon as I have more feedback.

I will leave the ticket assigned to myself for the moment.

Kind regards,
Mihai

November 26, 2019 at 4:30 pm #5023521

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi and thank you so much for your patience.

So I completely removed the GTranslate code, flushed the permalinks and it seems that now things are working fine.

The page here works great and loads up correctly now: hidden link.

Please confirm if the same thing is happening on your side. 🙂

Kind regards,
Mihai

November 28, 2019 at 4:58 pm #5038395

richardE-8

My issue is resolved now. Thank you!