Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 6 replies, has 2 voices.

Last updated by Marcos Vinicios Barreto 3 years, 3 months ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
February 11, 2019 at 6:51 pm #3185027

massimoG-5

403 error in console when duplicate from editor

I've tried without plugin and default theme.

error.png
February 11, 2019 at 7:56 pm #3185300

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

February 11, 2019 at 7:59 pm #3185303

massimoG-5

Please enable private box. Thanks.

February 11, 2019 at 8:16 pm #3185348

massimoG-5

An update...

When I try to access to this page: hidden link

If I access as Admin I show blank page but as editor I show "No permissions"

February 11, 2019 at 8:45 pm #3185413

massimoG-5

More info in console

console 403.png
February 12, 2019 at 12:31 am #3185770

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the updates. The private reply fields are now enable, so you can safely send these access details for a further look in your WordPress Dashboard. Thank you for your collaboration, have a nice day.

February 13, 2019 at 1:40 am #3191426

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the updates. I took a look in your website and could experience the issue, this bug is already reported to our developers, I will reply back as soon as I have further info regarding it. Thank you for your understanding and patience, have a nice day.