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This topic contains 4 replies, has 3 voices.

Last updated by José Arcos 1 year, 5 months ago.

Assigned support staff: José Arcos.

Author Posts
May 10, 2018 at 7:30 am #2066516

ahmedE-11

Tell us what you are trying to do?

i am trying to switch my website from English to Arabic but every time i switch an error page shown !

Is there any documentation that you are following?

am following with help center of wpml

Is there a similar example that we can see?

No, just when i switch the language from english to arabic the website got an 404 error-page not found

What is the link to your site?

hidden link

May 10, 2018 at 7:13 pm #2078816

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hello,

If possible please verify that you have fully translated the homepage in the secondary language

if the page is not fully translated this might be the reason you are experiencing a 404 error.

if it is , please test with a minimal enviroment and let me know your results

-Back up your site first
-Deactivate all non WPML related plugins
-Switch for a moment to a WordPress default theme like Twenty Fourteen.
-If the issue is gone, activate one by one to see with wich one there is an interaction issue

May 13, 2018 at 3:14 pm #2106652

ahmedE-11

i tried all the above and still it is not working !
it's working in the different theme but not with this theme !
what shall i do ?

May 14, 2018 at 1:46 pm #2121366

José Arcos

Hello, Bobby is out today so I'm going to help with this issue.

Would you mind your site credentials in order to take a deeper look at the issue? I will enable private reply so you can share them safely.

Thank you.

May 15, 2018 at 3:03 pm #2143039

José Arcos

Hello again, what I can see is that the page is not translated, see screenshot.

You can show untranslated content following these guides:

https://wpml.org/documentation/translating-your-contents/displaying-untranslated-content-on-pages-in-secondary-languages/using-content-duplication/
https://wpml.org/documentation/related-projects/woocommerce-multilingual/displaying-untranslated-products-in-secondary-languages/

Please, let me know if this solves your issue or you need further assistance.

Thank you.