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This topic contains 5 replies, has 2 voices.

Last updated by franciscoR-4 2 years, 10 months ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
March 18, 2019 at 6:04 pm #3372135

franciscoR-4

Hi.
I have just updated the plugin to the latest version and now I get a 404 error in every product of the page.
Could you check for me whats going on?
I don´t want to touch anything else until you have seen what is happening.
Thanks in advance !

March 18, 2019 at 7:10 pm #3372593

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

March 20, 2019 at 2:38 am #3384645

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Please, take a look at my private reply above. Thanks!

March 20, 2019 at 4:31 am #3385385

franciscoR-4

Hi Marcos.

Plugin installed and migration started.
I'll let you know as soon it's finished.
Thank you so much !

March 20, 2019 at 5:16 am #3385481

franciscoR-4

Hello again.
The migration is done.

Thanks again!

March 20, 2019 at 3:19 pm #3389647

franciscoR-4

Marcos, the issue it's solved.
Your partner, Carlos Rojas, found where the problem was.
Everything is looking fine at the moment in the site.
So, I think you can close the ticket and delete the website clone also.

Thank you very much for all your help !

The topic ‘[Closed] 404 in all products pages after upgrade WPML to latest version’ is closed to new replies.