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This topic contains 8 replies, has 2 voices.

Last updated by carolineF-7 3 months ago.

Assigned support staff: Bigul.

Author Posts
June 26, 2019 at 3:02 pm #4093483

carolineF-7

I am trying to: save my menu in french (english language is the main language)

I expected to see: the menu has save when i clik on "save menu" button

Instead, I got: when i click on "save menu" button, a 404 page is loaded

June 26, 2019 at 5:41 pm #4094389

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Welcome to the WPML support forum. I will do my best to help you to resolve these issues.

Please share with me the WordPress debug.log (not WPML debug information) for tracking the issue.

Please check this page for instructions https://wpml.org/documentation/support/debugging-wpml/

To enable it, open your wp-config.php file and look for define(‘WP_DEBUG’, false);. Change it to:

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
 
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
 
// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );

// Use dev versions of core JS and CSS files (only needed if you are modifying these core files)
define( 'SCRIPT_DEBUG', true );

In this case, the errors will be saved to a debug.log log file inside the */wp-content/* directory. Please do the steps to reproduce the bug and check you are getting any errors or warning related to WPML in the log file.

If you can paste your debug.log to http://pastebin.com/index.php and provide me that link it would be great! (This is the cleanest way because sometimes the logs are long and create a complete mess of discussion).

--
Thanks!

Bigul

June 27, 2019 at 8:12 pm #4102765

carolineF-7

Hy,

You can fin your debug log on this link : https://pastebin.com/VNrQB6Ms

No fatal error in this log by the way ...

Thank's !

June 28, 2019 at 6:07 am #4104729

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Thank you for the updates. Please try the following steps after a full site backup and check is there any difference in the result.

1) Upgrade to the latest version of WordPress 5.2.2

2) Increase *WP Memory Limit* to *256*(the minimum required memory limit for WPML is *128*). Please check the following links for more details

https://wpml.org/home/minimum-requirements/

https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

If the issue exists, maybe you are facing this issue because of compatibility conflicts. So to make sure if possible, please do the following steps.

a) Backup your site first
b) Switch for a moment to a WordPress default theme like 2017 or your parent theme
c) Deactivate all the plugins that are not related to WPML
d) If the issue is gone, activate the plugin one by one to see with which one there is an interaction issue

--
Thanks!

Bigul

June 28, 2019 at 7:46 am #4105269

carolineF-7

Hy,

If it was a memory limit error, we'll see that on debug file .. But not. And our memory limit configuration is on "-1" so, it's OK for that.

So We' ll try to update the latest version of wordpress ...

June 28, 2019 at 3:48 pm #4109283

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Thank you for the updates. Normally we will request to increase the Memory limit to 256 MB for the better performance of the site. Please upgrade the WordPress version after a backup and let me know your feedback.

--
Thanks!

Bigul

July 8, 2019 at 5:37 am #4159187

carolineF-7

Hy,

Thank's to your response. I'm waiting to update WP and i'll back you. I think to do that this week

July 8, 2019 at 4:48 pm #4164409

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Thank you for the updates. Take your time. We will wait for your feedback.

--
Thanks!

Bigul

July 15, 2019 at 12:04 pm #4210825
carolineF-7

Hy,

So we have update all plugins, WP Core and theme and ... we have still same error ...

New threads created by Bigul and linked to this one are listed below:

https://wpml.org/forums/topic/404-page-when-i-try-to-save-the-menu-2/