404 product categories

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Bug

This topic contains 27 replies, has 0 voices.

Last updated by Lucas Vidal de Andrade 3 months, 2 weeks ago.

Assisted by: Lucas Vidal de Andrade.

Author	Posts
October 13, 2025 at 8:31 am #17478680
kathleenV	Hi Lucas The staging site is active: hidden link Are you able to login? Kind regards
October 13, 2025 at 11:07 am #17479315
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: Europe/Vienna (GMT+01:00)	I could not login. I received this message: "Cannot log in because WordFence 2FA authentication module is detected, but it does not work properly with the WP STAGING login form. Error message: FOUT: de opgegeven gebruikersnaam of wachtwoord is niet juist. Je wachtwoord vergeten?" Can you please check?
October 13, 2025 at 11:39 am #17479434
kathleenV	The login credentials are the same as before: see screenshot attached. If you need a mailaddress to login you can use kathleen@fermcreative.be
October 14, 2025 at 7:12 am #17482040
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: Europe/Vienna (GMT+01:00)	The image was shared publicly, with your credentials. So I deleted it. I recommend you change this user credentials on the production site at least, as the website might be compromised due to access. I was able to log in. I forwarded access to 2nd tier and will get back to you as soon as I hear from them.
October 14, 2025 at 3:11 pm #17484659
kathleenV	Okay, ik wil change the credentials, but I will wait until I have news from your second tier. I have a wordfence running, so it should be okay for now. Kind regards
October 15, 2025 at 8:29 am #17486058
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: Europe/Vienna (GMT+01:00)	Thanks for sharing. We are still analyzing. It's been tricky to find what's going on. We were able to fix the issue on copies of your website, but on your server, the solutions do not work - we are not entirely sure why and are investigating. I'll update you. Thanks for the patience and cooperation so far.
October 15, 2025 at 8:40 am #17486096
kathleenV	Hi Lucas Okay, thank you for the update. Fingers crossed to have a solution that works on both environments! Kind regards
October 21, 2025 at 7:38 am #17501657
kathleenV	Hi Lucas, any news? Kind regards Kathleen
October 22, 2025 at 7:05 am #17505363
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: Europe/Vienna (GMT+01:00)	Hey there, Not so far. We have a 4th developer analyzing the issue, as we still can't reproduce the solution on your environment. I'll keep you updated.
October 23, 2025 at 10:35 am #17511877
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: Europe/Vienna (GMT+01:00)	Hey there, 2nd tier asked for a few verifications about your server: 1. Are there any symlinks? 2. The nginx.conf for this domain (is there a single one, or is there a separate configuration for the subfolder? Maybe a proxy?) 3. How is nginx running PHP configured (configuration?) Please let me know if you can provide us with that information.
October 24, 2025 at 1:39 pm #17516836
kathleenV	1. There are no symlinks in use. 2. The website runs on a single WordPress installation, without any subfolders or subdirectory structure for languages. There’s no separate nginx configuration for the /fr/ language — it all runs from the root domain. 3. PHP is handled through standard php-fpm with nginx. It’s a basic setup on a managed hosting environment (no reverse proxies or custom routing). Let me know if you need any specific logs or tests on my side.
October 27, 2025 at 8:32 am #17520519
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: Europe/Vienna (GMT+01:00)	Thanks for sharing. I'll forward that and get back to you.
October 28, 2025 at 9:19 am #17525076
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: Europe/Vienna (GMT+01:00)	Hello there, On local copies of the website, we were able to solve the issue. Nonetheless, the fix is not working on your staging website. After analyzing in more detail, we suspect that the fix is not working due to how the staging is set up. To confirm that, we need you to test a few things: 1. First, create a sub domain, like staging.serviessen-onlineshop.be 2. Install the stagin website there 3. On Settings > Permalinks switch the language of the product category base to your default language NL, instead of English; 4. On WPML > Settings > Taxonomy translation, change the base to 'product-category', then re-save the translations, restore the original base (prod-categorie) and re-save the translations; If that works on staging, you can reproduce it on production. Alternatively, you can test that on production, if you have a backup and wish to. Let me know.