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Last updated by Bobby 3 months ago.

Assigned support staff: Bobby.

Author Posts
July 22, 2019 at 3:36 pm #4259607

guillem

Good afternoon!
I'm having a problem with one of the websites I manage.
We had everything working perfectly, since the installation of the new version, once you access the website in Spanish (currently deactivated / hidden) The websites are loaded with an error 500.
In very few occasions they are loaded well, but normally they are loaded with error 500.
Do you know what could be happening? Is there an error in the plugging update? I contacted my hosting and they could see that it was an error of the WPML Multilingual CMS plugging.
Can you help me?
Thanks
Gerard

July 22, 2019 at 8:17 pm #4261101

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hello,

If you still have access to the backend with WPML activated for being of better help, can you please provide you WPML Debug information in the debug field below? http://wpml.org/faq/provide-debug-information-faster-support/

additionally if possible I would need to see the detail of the error. You can see how to enable debug logging here:
https://wpml.org/documentation/support/debugging-wpml/

Go in your wp-config.php file and look for define(‘WP_DEBUG’, false);. Change it to:
define('WP_DEBUG', true);

Edit your wp-config.php file and add these lines, just before it says 'stop editing here':

ini_set('log_errors',TRUE);
ini_set('error_reporting', E_ALL);
ini_set('error_log', dirname(__FILE__) . '/error_log.txt');

This will create an error_log.txt file in your site's root directory. Please send me its contents.

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