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This topic contains 3 replies, has 2 voices.

Last updated by Riffaz 1 year ago.

Assigned support staff: Riffaz.

Author Posts
October 1, 2018 at 3:00 pm #2778568

saul-andresL

Tell us what you are trying to do?

I detected that every time I activate "WPML Multilingual CMS" and try to update a page of my web page, it freezes and I get 500: internal error. When I disable the "WPML Multilingual CMS", the problem disappears. I have already read your blogs on this topic, my PHP is 256MB and I already contacted the technical support of my hosting to see if I have all the basic requirements for the plugin and apparently I have no problem with that. I do not know what to do, I do not have much experience in programming.

What is the link to your site?
hidden link

October 2, 2018 at 6:29 am #2780445

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

The blank page means (or “500 error”) that there is an error in the PHP code that your site runs. When errors are not caught, the server stops everything and returns a page that says “500 error” or an empty page. Different servers are configured to display these errors slightly differently, but they all mean the same – there is an unhandled PHP error in the site’s code.

First, you need to see what the errors are. Guessing what might be the problem and trying different solutions may lead to even more trouble. The first step is to enable debug. You can do this by adding a few lines to the site’s wp-config.php file. With error log enabled, you will see what the actual problem is.

To enable it, open your wp-config.php file and look for define(‘WP_DEBUG’, false);. Change it to:

define('WP_DEBUG', true);

In order to enable the error logging to a file on the server you need to add yet one more similar line:

define( 'WP_DEBUG_LOG', true );

In this case, the errors will be saved to a debug.log log file inside the /wp-content/directory.

1. Please follow the debugging information provided here: http://wpml.org/documentation/support/debugging-wpml/ .
2. Repeat the action of creating the problem.
3. Copy and paste the contents of debug.log (log file inside the /wp-content/ directory) here for me to see.

Regards,
Riffaz.

October 2, 2018 at 10:30 am #2781116

saul-andresL

Hi,

I followed your steps and here is what is requested:

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Regards,
Saul

October 2, 2018 at 12:38 pm #2781413

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Debug info is a readable message which can be found in debug.log file.

In your site, this will be auto generated by the system in hidden link if you enabled the

define('WP_DEBUG', true);

and

define( 'WP_DEBUG_LOG', true );

as I explained in my first reply.

This file will be generated only if you trigger the 500 error after enabling WP_DEBUG & WP_DEBUG_LOG

So, after you enable the WP_DEBUG & WP_DEBUG_LOG go to plugins > WPML Multilingual CMS and activate it.
That will give you 500 error in your site, right?
Now you can find the error.log in wp-content/debug.log

Later, you can delete the WPML from wp-content/plugins/ to get back your site.

Also, I noticed that you site url and home url are not same.

[SiteURL] => <em><u>hidden link</u></em>
[HomeURL] => <em><u>hidden link</u></em>

Please change your Home URL to HTTPs.
You may be logged out automatially when you do this.
You can log in back using your usual username and password.

Let me know.

Regards,

The topic ‘[Closed] 500 error using WPML Multilingual CMS’ is closed to new replies.